United States Postal Service

1.5
320 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 633 Saint Anns Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
633 Saint Anns Ave, Bronx, NY
10455, United States

Hours

Reviews

1.5
320 reviews
5 stars
31
4 stars
9
3 stars
3
2 stars
13
1 star
264

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude, unprofessional, and dismissive behavior from staff, leading to a negative customer experience.

Delivery Issues

Many customers report failed delivery attempts, with packages marked as delivered without actual delivery occurring, causing frustration.

Long Wait Times

Customers frequently mention long lines and understaffing, resulting in extended wait times for service.

Lack of Supplies

Several reviews indicate that the location often runs out of essential supplies, such as stamps and shipping materials.
  • HH
    Hails
    Jan 3, 2026
    1.0
    The customer service at this USPS location was horrible. The staff were rude, dismissive, and unprofessional. The woman who was especially rude is clearly shown in the photo I attached to this review. Her behavior toward customers was unacceptable. I personally witnessed her being rude and impatient with an elderly Spanish speaking customer. She did not try to accommodate or get help, and another customer had to step in to assist instead. No one deserves to be treated this way. USPS needs to address the conduct of the staff at this location
  • FL
    Felicity Lopez
    Dec 22, 2025
    1.0
    If i could puf ZERO stars i world. This is the Worst customer service ever, I despise walking in there because they’re employees are so unprofessional and rude and just down right disrespectful.
  • AC
    Ana Chavarriaga
    Dec 4, 2025
    1.0
    This place doesn’t even deserve ONE STAR! Who supervises this location???? Check your customer service. RUDE RUDE RUDE.
  • GC
    Gladys Colon
    Nov 11, 2025
    1.0
    One of the worse postal offices, never have supplies, not even stamps, staff is unprofessional, confrontational and rude
  • MP
    Martha Martinez Garcia (Pato)
    Oct 31, 2025
    1.0
    Hola en verdad es tan triste ver q las personas ya vivimos de malas llegue al lugar con mis paquetes ya pagados solo para entregar la única persona que estaba atendiendo con una mala actitud le preguntas algo y se molestaba y ni hablar de que aventaba los paquetes aunq estos indicarán q son frágiles creo q no se vale tendrían que trabajar en su manera de atender a las personas

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.