Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5517 Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.8
351 reviews
5 stars
49
4 stars
20
3 stars
12
2 stars
10
1 star
260
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Numerous reviews highlighted chronic understaffing, leading to long wait times and inadequate service.
Customer Service
Many customers reported rude and unhelpful staff, with some expressing frustration over poor attitudes and lack of assistance.
Delivery Problems
Frequent complaints about lost or misdelivered packages, with customers experiencing delays and issues with mail delivery.
Cleanliness and Environment
The post office was described as dirty and poorly maintained, contributing to a negative customer experience.
Mixed Experiences
While many reviews were negative, some customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
- JPJakob W. PlummerDec 29, 20251.0The reviews are in: this place is trash. It’s dirty, understaffed, not appropriately set up for lines of waiting patrons, and you’ll be pressed to find a time where it takes less than 15 minutes to make it through the line.
- CSCathie SerranoDec 1, 20255.0Had a great experience and it was a quick process for my first time doing my passport!
- SASamantha AlvarezNov 29, 20255.0I was reading all of the bad reviews, and I’m not going to disagree with them. I just haven’t had a bad experience yet. I agree with the long wait though. I usually use the self service kiosk because of this. I overheard one employee at the window say there is a shortage of workers. I do think that’s believable because of the large amount of job cuts this year, across the country. Especially federal workers.
- STSarah T.Nov 25, 20251.0If zero stars were possible simply for this package issue I keep having than I would. Some of the package delivery people out of this station are absolutely horrible. For some reason- medium to large packages are marked as not delivered because the delivery person claims their was no access to the address cause the “business” is closed- my address is not a business it’s a private residence. My latest package- they lied and claimed I requested that the package be held at the post office when they never made an attempt to deliver. The tracking never even should that it was out for delivery. It went from arrived at usps facility to held at post office at customer’s request. Complete lie. And because of the carrier’s lie I’m delayed in getting my mail. This is ridiculous. Why not just say delivery was delayed , why lie and say I requested something I didn’t?? And on top of that after walking to the post office come to find out- it’s not there!! Because the carrier lied they couldn’t change the tracking to say the package was now in fact out for delivery. So then I made a trip for no reason all because the carrier lied and said I requested it be held at the post office because they probably got back around here later than they expected and were just too lazy to drop the package- so instead of leaving the tracking where it was they lied said it was at the post office then put it back for delivery to actually be attempted for the FIRST TIME. So they made me waste my time as well as delay my mail. And they never answer the phone. So I’m leaving the review here and MAYBE something will change. Doubt it.
- FMFelicia “Gadget” McNamaraNov 10, 20251.0I been going to this post office since I was one year old with my family and mail delivery was bad back then too. Recently we got a new mail person and station manger as things were even better and with our new mail people; but... Recently mail has been not delivered, missing, or giving to the building next door at Tideways at 3363 Sedgwick Ave. I spoke with mail agents who say the route is too long and now split up between 4 people. I have not gotten my mail in a month and I need my bills to keep records for HRA and UIB Unemployment as I am now on public assistance being SLD Learning Disabled and can't find work that works for a person with my version of SLD Learning Disabilities as many feel my one version Dyslexia cause due harm as reading is a little slower for me and everyone wants to move fast not fully caring where things go in general. I love the people in the postoffice, but we need people knowing that an Irish last name is not the same as a Spanish last name. Also a 4 and a 6 are not the same as we get Tideways too.. Please no retaliation as it just then tells me that someone hates me for no reason cause I found some ex coworkers work at this location and I know one would not do this to me as I really didn't get to know the others.. I will update after things change, but for now its been a month with no mail..
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services are available at the United States Postal Service at 5517 Broadway?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. You should complete and print your passport application form before applying.
Do I need an appointment to use passport services here?
Most passport services require an appointment scheduled through the online scheduler, though some limited walk-in hours may be available at select locations.
Does this location provide passport photos?
Yes, but you need to make an appointment using the online scheduler for first-time passport and photo services.
What are the operating hours of the USPS at 5517 Broadway?
Open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
Can I rent a PO Box online for this USPS location?
Yes, you can search for and reserve PO Boxes online with instructions for in-person setup at this Post Office.
Is the USPS near Broadway Plaza Outparcel convenient for shopping and dining?
Yes, after mailing your packages, you can visit Broadway Plaza Outparcel nearby for shopping and various dining options.
How can I combine a visit to the USPS with a meal or coffee nearby?
Near this USPS, you have options like Aroma Restaurant & Sushi Bar, Dunkin', Baskin-Robbins, Pizza Hut, Shake Shack, Starbucks, and Pick Up Six for dining or coffee before or after your postal visit.
Are there any health or fitness facilities near the USPS at 5517 Broadway?
Yes, places like Blink Fitness, Astral Fitness & Wellness Center, and Bikram Yoga are nearby for your health and fitness needs.
Where can I find nearby pharmacies or medical services after visiting the USPS?
You can visit Rite Aid pharmacy, Marble Hill Family Practice, or Montefiore Medical Group close to the USPS location for medical or pharmaceutical needs.