Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 558 Grand Concourse to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.9
298 reviews
5 stars
106
4 stars
31
3 stars
15
2 stars
18
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees displaying poor attitudes and a lack of professionalism.
Long Wait Times
Numerous reviews mentioned consistently long lines and slow service, with some customers waiting for extended periods without being attended to.
Mixed Experiences
While many customers had negative experiences, a few highlighted positive interactions with specific staff members who provided excellent service.
Package Delivery Issues
Several customers expressed frustration over lost or misdelivered packages, indicating a significant problem with the reliability of package handling.
Cleanliness and Organization
Some reviews noted that the post office was clean and well-stocked, but others criticized the overall organization and efficiency of the service.
- EMenrique martinezDec 29, 20251.0This place is always a headache to go to , always long lines because the staff is so slow , they never have shipping supply , The employees are rude , one of them yelled at me for asking why they didn’t have shipping supply , I’m going to report this place to the BBB , they need a new change in management
- SMShanelle MaksudDec 20, 20251.0It’s very unprofessional and unorganized there. The staff always has an attitude. The only good staff member I encountered is this white skinned dude with a beard. Today I went to try to pick up a package and the older South Asian lady yells, “YOU HAVE TO GO TO THE OTHER LINE.” Like ok relax, you guys be changing the windows/lines all the time. A notice or sign would have been nice. And it’s like that almost every time I go there, it’s like they’re all miserable. I wish they would hire new people.
- BCBooce CromityDec 17, 20251.0After my package sent to the wrong address... And rude customer service...The Usps called the Feds on me Be careful they set you off and have agents at you Door 9:pm and they sent my package to the wrong Hub...
- BZBliz ZoDec 5, 20255.0Ms. Jackie at the pick up window was amazing. She really made my day. & she reminded me so much of my grandmother, thank you!
- FTFrancois TritschOct 9, 20251.0Don't even think to go to that post office worst employee working there
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service location at 558 Grand Concourse?
The USPS location at 558 Grand Concourse provides mail and package sending, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this post office?
Yes, this location accepts first-time U.S. passport applications and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services?
Most passport services require an appointment made through the online scheduler; limited walk-in hours are available at select locations.
What are the operating hours for this USPS location?
Monday to Friday, the post office is open from 7:00 AM to 8:00 PM; Saturdays from 8:00 AM to 6:00 PM; closed on Sundays.
How can I rent a PO Box at this post office and what are the costs?
You can apply for a PO Box online or in person by providing two valid IDs; prices vary by location and can be checked online.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations, including this one, generally offer 24/7 lobby access to PO Boxes, but access hours may vary; check with the local office.
How can nearby MTA MaBSTOA Bus services help me reach this post office?
The MTA MaBSTOA Bus stop at E. 149th Street & Grand Concourse serves Bx1, Bx2, and Bx19 routes, providing convenient public transport access to the USPS location.
Are there dining options near the post office for a meal before or after my visit?
Yes, you can find nearby dining options like Zona De Cuba (Cuban/Spanish restaurant), Burger King, Chipotle Mexican Grill, Popeyes Louisiana Kitchen, and Dunkin' for various meal choices.
What nearby parks or relaxation spots can I visit near the post office?
Ralph Otero 52 park is a nearby park where customers can relax before or after visiting the post office.
Are there other postal services nearby if I need alternatives?
Yes, nearby postal offices include Bronx General Post Office and other USPS locations close to 558 Grand Concourse, offering additional service options.