United States Postal Service

1.5
331 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 517 E 139th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
517 E 139th St, Bronx, NY
10454, United States

Hours

Reviews

1.5
331 reviews
5 stars
26
4 stars
7
3 stars
12
2 stars
18
1 star
268

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported consistent problems with package deliveries, including claims of attempted deliveries without actual attempts being made.

Long Wait Times

Customers frequently mentioned long lines and slow service, often with only one window open despite high demand.

Staff Attitude

Several reviews noted a negative attitude among staff, contributing to a frustrating customer experience.

Management Concerns

There were calls for better management and staffing, with suggestions that the location needs a thorough review of its operations.
  • AA
    Andrea Aguilar
    Dec 26, 2025
    4.0
    I just came back from my first semester of college away from the Bronx, this place used to be pretty bad honestly, I’ve gone about 4-5 times in the past two weeks and they’ve been nothing but lovely and given me mail and packages on time. Room for improvement but improved!
  • LG
    Lissette Galvez
    Nov 28, 2025
    1.0
    The most rude and uninformative staff that I have EVER had to deal with! They might as well not go to work.
  • RT
    Rachell Torres
    Nov 19, 2025
    1.0
    Horrible customer service!!! made an appointment online to come in for my passport only for the staff lady to be super rude she had the worst attitude, my appointment was 11:30 I came in at 11:15 in case there was a big line when I got there was no line she claimed I needed copies of a few documents I asked if she can make the copies for me I don’t mind paying extra she said she” doesn’t get paid to make copies for me” with an attitude. Since I was there before my appointment I proceeded to step out and get the copies she requested, came back at 11:25 still five minutes before the time of my appointment and she simply said “you have to reschedule your appointment I will not be taking care of you”. I asked why ,didn’t wanna give me a reason basically kicked me out saying “byeeeee nextttt”
  • JJ
    Jess
    Oct 29, 2025
    1.0
    Extremely poor customer service, long lines and nasty attitudes
  • WW
    Wondering
    Oct 16, 2025
    1.0
    Kind workers but whoever runs their website needs to update the fact they do not have passport photo services because it was a huge waste of time for me and the location they gave me does not speak English so I had to go to cvs

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.