United States Postal Service

1.4
678 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 465 E 188th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
465 E 188th St, Bronx, NY
10458, United States

Hours

Reviews

1.4
678 reviews
5 stars
43
4 stars
12
3 stars
11
2 stars
18
1 star
594

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many describing the service as unprofessional and lacking basic customer care.

Delivery Issues

Numerous complaints about failed delivery attempts, with customers stating packages were not delivered despite being home, and no notices left.

Long Wait Times

Many reviews highlighted excessively long wait times, often with only one or two clerks available to assist a large number of customers.

Cleanliness and Organization

The post office was described as dirty and poorly organized, contributing to a frustrating customer experience.

Management Concerns

Customers expressed dissatisfaction with management's handling of issues, calling for better staffing and improved service protocols.
  • SK
    Someone you might know
    4 days ago
    1.0
    They don’t get paid enough so don’t take it personal if your package or mail was supposed to be delivered but it came up missing …if you’re going to waste your time don’t waste it with usps🥱
  • FT
    Forever telling the truth
    6 days ago
    1.0
    Their ratings match their behavior…they hide packages and misplace them…they’re really worth 0 stars but google is being nice enough to restrict us to giving a minimum of 1 star
  • DL
    daryn Little
    Oct 14, 2025
    1.0
    Always a long wait for packages service sucks employees are lazy and rude if I didn't have to i would never go there
  • MM
    Mily P M
    Oct 13, 2025
    1.0
    Thiis is the third time i received a confidential letter open, wth it is going on with this post office? If it is my package deliveries that says they attempted delivery and no one was home(lying because they never try to deliver) even saying they left a note when it is not true, it is our mail not comes open or they deliver it to the wrong aparent so others can read our personal business. This needs to stop, i do not feel my deliveries are safe with this people, they act like thieves looking for checks in our mail . The Goverment has to fire all these people, this post office is thr worst
  • DC
    dilo cintron
    Oct 4, 2025
    5.0
    Besides being super slow they have great customer service always helpful pretty clean as friendly as can be great convenient location I use them regularly remember if I go with extra patience you’ll have a great experience

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.