The UPS Store

4.4
148 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7389 in Bronx offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Broadway & Albany Crescent.

Details

  • DeliveryNot available

Location

The UPS Store
185 W 231st St, Bronx, NY
10463, United States

Hours

Reviews

4.4
148 reviews
5 stars
121
4 stars
3
3 stars
2
2 stars
5
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting individuals like Bryan, Ibrahime, and Natasha for their exceptional service.

Efficiency

Customers frequently noted the quick and seamless service, especially when using self-checkout options or kiosks, although some expressed frustration with long lines during busy times.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude behavior from certain staff members, leading to a negative experience for some customers.

Facility Issues

Several customers mentioned issues with the store's operational hours and the use of self-service machines, which they felt slowed down the process and created confusion.

Overall Satisfaction

Despite some negative feedback, the majority of reviews reflected a high level of satisfaction with the services provided, particularly for shipping and returns.
  • MZ
    Muhammad Salman Zafar
    5 days ago
    1.0
    I ordered a gaming PC from Newegg and as Newegg customer support instructions, I chose this UPS store for delivery. Nov 18, 2025 afternoon Bryan received my order with tracking number 1ZE569864204476368. I went to the store in the evening the ups worker Bryan asked me for 2 forms of photo ID. I gave him my state ID but he said he would need my passport as the second form of photo ID in order to give me my package. I went back home to get my passport and went back to the ups store. I showed my state ID and passport to Bryan. He refused to give me my package. In front of me returned my package without a valid reason and gave no receipt. Attached is the picture for proof. I filed a complaint via phone as well.
  • MA
    Malek Asfar
    Nov 5, 2025
    2.0
    Slow and not helpful customer service
  • SS
    Serina
    Nov 4, 2025
    5.0
    Ibrahime was extremely helpful at this location. He helped me step by step with a PDF shipping label that needed to be printed in order to get my package out. He was very patient and handled my packages with care. Thank you again, Ibrahime.
  • LC
    Luis De La Cruz
    Nov 1, 2025
    5.0
    I'd tell anyone to trust UPS 'cause life's way easier and more convenient for returning and getting packages, and they always show up on time.
  • EA
    Estefany Angeles
    Oct 14, 2025
    5.0
    from my experience, the customer service is great! Whenever I return packages, I use the self-checkout option to avoid making the line. I never had an issue with it. It's super fast and easy!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7389 in Bronx offer?

The UPS Store #7389 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more to assist with your business and personal needs.