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Primo Water Refill & Exchange

1.1
(11 reviews)

Business Details

1041 Prospect Ave, Bronx, NY
10459, United States
(844) 237-7466
https://www.water.com/find-water/

About

Water Cooler Supplier
Easy to use and conveniently located inside and outside WESTERN BEEF 48. Choose from our self-serve water Refill station for fresh filtered drinking water in 1, 3 or 5-gallons or our pre-filled Exchange water station for 3 or 5-gallon Primo® purified bottled water.

Location

Primo Water Refill & Exchange
1041 Prospect Ave, Bronx, NY
10459, United States

Hours

Reviews

1.1
11 reviews
5 stars
0
4 stars
0
3 stars
0
2 stars
1
1 star
10
  • JF
    Jesse Fried
    Jan 28, 2026
    1.0
    These people are a nightmare to work with. Each delivery is delayed at least 5 days. I haven’t received an on time delivery in 6 months.
  • AT
    Annabelle Torres
    Dec 30, 2025
    1.0
    I DO NOT RECOMMEND THIS COMPANY!! horrible customer service, expect you to install and do things yourself after you pay for the services to be done. The lady on the phone told me i had to watch a youtube video on how to install a filter, it is NOT my job to do that after i pay for the services to be done, I run a company and DO NOT have TIME to WATCH a YOUTUBE video.
  • NR
    Noemi Rivadeneira
    Oct 22, 2025
    1.0
    The service is horrible !! The worst ever … why to have stress about water Right??? This company it’s perfect for that !! They bring water packs I didn’t request and cleaning products on my bill that I didn’t get it. I was calling multiple times and these workers play as they don’t know anything to help the costumer. I’m going to call costumer service and place a claim for this company.
  • FS
    francis silfa
    Oct 18, 2025
    1.0
    Its the worse water delivery company i have ever experienced. They scheduled a delivery for you then they just dont show up and reschedule without letting you know. I cancel my subscription and im waiting for them to pick up the empty bottles and the cooler more than 2 weeks now. They lied to me saying they went and there was nothing outside for pickup, when i told them to check because i have a ring bell camera and they never went to my apartment unit. Talking about i have to put it outside for them to pickup HELLO I LIVE IN A BUILDING UNITS, how im supposed to leave the cooler and bottles out in the street. Lie lie lie thats what this company is and i DO NOT RECOMMENDED!!!
  • MB
    Marina Barbosa
    Jul 19, 2025
    1.0
    The worst service ever. They are trying to fit in the capitalism buying all the brands in NYC but offering a decent service. The monopoly that failed. crazy delays, on the website there is no way to cancel your plan. everything horrible

Frequently Asked Questions About Primo Water Refill & Exchange

What services does Primo Water Refill & Exchange offer?

Primo Water Refill & Exchange provides water refill and exchange services including self-serve water refill stations and pre-filled bottled water exchange.

Where is Primo Water Refill & Exchange located?

It is located at 1041 Prospect Ave, Bronx, NY, 10459, USA.

Brand Certified Facts from Primo Water Refill & Exchange

This information is certified by Primo Water Refill & Exchange and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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