With a focus on the community of small businesses and consumers, Staples in Bronx, NY provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their assistance.
Equipment Issues
Numerous reviews highlight ongoing problems with equipment, particularly in the printing department, where many machines are out of service, leading to delays and poor service.
Store Closure
Customers expressed disappointment over the impending permanent closure of the location, indicating a strong community connection and concern for the loss of the store.
Efficiency
Many customers reported long wait times and slow service, particularly during busy periods, which detracted from their overall experience.
Product Availability
While some customers found the store well-stocked with office supplies, others noted issues with specific product availability and the need for better organization.
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Lauren Yarber
Jun 1, 2023
1.0
Came to print photos and I can’t because the photo printer is down. I asked if I could use the photo paper in the regular printer to print myself (not my fault. The photo printer is broken) and they said no they’re not allowed to. So I couldn’t even pay to have my photo printed if I wanted. No idea when the photo printer will be back up.
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Kayra D
Apr 16, 2023
1.0
Terrible customer service. After waiting in line for about 20 minutes where the associates pretended not to see me. I asked the associate if I can print something using my own card stock, the associate Destiny said I cannot use the card stock paper since it can potentially jam the printer, although I've used my own card stock paper in multiple Staple locations before. She then proceeds to tell me I have to place an order that will be completed potentially on Wednesday but she cannot make any promises since her shift was ending soon. I subsequently went to the Staples in Mount Vernon, printed what I needed with my card stock paper and the associates had incredible customer service. Stay away from Baychester Staples since they cannot be "bothered."
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Elka Franjul
Aug 21, 2019
5.0
Good customer service, thanks Kenneth for your help and respect 100% satisfied 10
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CasualJeremy
Apr 5, 2019
1.0
1. Pre-ordered a product which was supposed to be held for pick-up.
2. Immediately received a notification that product was not at the store but I wouldn't be charged.
3. Immediately got charged for the product.
4. After a long conversation with Customer Service, I won't be getting my money back for a week...
5. Thanks Staples!