United States Postal Service

Reviews

• JR

  Jacqui R

  Apr 4, 2026
  1.0
  I recently moved to the Bay Shore/Brightwaters area, and as a business owner of over 12 years, building positive relationships with my local post office is extremely important to me. I typically visit another Bay Shore location, the clerk is a gem .. he’s so kind and friendly but due to their earlier closing time, I decided to try the Brightwaters Post Office for the convenience of their later hours. All of my packages are always prepaid, labeled, and ready to go. I usually bring a small volume—typically no more than 6–7 packages at a time. During one visit, I was asked to come earlier in the day, which I agreed to. However, due to the nature of running an online business, orders can come in throughout the day, so it’s not always possible to arrive earlier. On my next visit, I came in with only about 3 packages—and there was still a comment made about the number of packages I had. It was said in a joking manner along the lines of “oh, you don’t listen,” which didn’t sit right with me. I was also told I could go to another location that closes at 5:30, but as a local business owner, I don’t feel I should have to drive further out of my way to receive basic service—especially when my packages are prepaid and ready for drop-off. I’ve never experienced this at other locations, even when bringing significantly more packages. Offices like Garden City have always been professional and accommodating regardless of volume. As a small business owner who depends on reliable and respectful service, this experience did not meet the standard I’m used to. Because of this, I’ll be choosing to go to other post office locations moving forward.
• SL

  Sydney Lanning

  Jan 27, 2026
  5.0
  Sandy at this location is excellent. She is kind, patient, and highly motivated. She went above and beyond to help resolve my issue and took the time to personally ensure everything was handled properly. I truly appreciate her dedication and outstanding customer service.
• AL

  apollo licata

  Dec 22, 2025
  1.0
  USPS (United States Postal Service) employees, including postal clerks, are generally required to visibly display their official photo identification, like Form 4098-F, during duty hours, which includes their name, for customer service and security, though specific rules balance this , sometimes allowing employee numbers for complaints.I beleive her name is Dee ? What Qualifies for media mail (Including Transcripts/Manuscripts): Manuscripts: Handwritten, typed, or photocopied manuscripts for books, periodicals, and music. The employee at brightwaters post office made a Libel /Slander statement my envelope was not media mail. she made a spectacle and took copies of my envelope ,she seemed emotional exhaustion and Angry ,Her manager refused to give me her name and display her employees badge the employee went to the back room to not show herself because she was wrong, I had the envelope inspected at another post office The postmaster of the other post officd inspected and concluded it was under the Post office mddia regulations of media mail. Sandy the manager allowed her employee to slander me and upset my Autistic son includinv false allegation , beware of this employee you cannot miss her she has the look of anger when you go to her , she is European disent it is ,very important google keeps this review for the protection for other customers.This review has complete merit with a postal inspector verifying my envelope was media mail....Beware of this employee at the brightwaters you will notice her Choppy snappy attitude and apperence. I believe her name is Dee ?
• RV

  Robert V.

  Nov 10, 2025
  2.0
  I lived in Brightwaters for over 15 years and was once “ Brow beaten” by Dee for bringing in about 10 tiny PRE PAID packages and was told “ You know there is a form you should fill out for multiple packages” I was like Dee, it took you about 2 minutes to scan every one…. Yes a little less attitude and some niceness would be appreciated.

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