United States Postal Service

3.8
13 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 145 Orinoco Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
145 Orinoco Dr, Brightwaters, NY
11718, United States

Hours

Reviews

3.8
13 reviews
5 stars
9
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  • RV
    Robert V.
    Nov 10, 2025
    2.0
    I lived in Brightwaters for over 15 years and was once “ Brow beaten” by Dee for bringing in about 10 tiny PRE PAID packages and was told “ You know there is a form you should fill out for multiple packages” I was like Dee, it took you about 2 minutes to scan every one…. Yes a little less attitude and some niceness would be appreciated.
  • JG
    Jason Gagnon
    Oct 10, 2025
    1.0
    I’ve been a customer at the Brightwaters Post office for 8 years now, and unfortunately, the service quality has been consistently poor when Dee is working. I’m not exaggerating when I say EVERY TIME Dee is the representative, I’ve encountered extremely short and terse responses from her even with a simple “hello, how are you”, I’m always met with an unwelcoming attitude, and interactions that make me feel like an inconvenience rather than a valued customer. The lack of basic courtesy and professionalism creates an uncomfortable atmosphere that makes even simple postal transactions unpleasant. I’m not alone in this experience, I’ve noticed other reviews mentioning similar issues with customer service with Dee at this location. Our village is small, and we rely on positive interactions with local services. I hope management will address these service quality issues, as they reflect poorly on an otherwise important community resource. Every other representative at this post office are friendly and welcoming. It’s just Dee. I’m slightly baffled that she is still employed at this office as our community is one where everyone waves at one another and treats people with kindness. I’m hoping better training or oversight regarding customer service standards would be implemented which would greatly improve the experience for everyone.
  • HV
    Homi Val-Mau
    Aug 9, 2025
    5.0
    I prefer no other post office but Brightwaters. From day one, the past staff and current staff have been so amazing and provided excellent customer service. I love walking in and greeting Dee by her first name like a friendly small town thing. She also provided me with a lot of valuable info and instructions as I ship out often. Great post office, great service. I am grateful for them.
  • KM
    KZ Sports Marketing
    May 18, 2021
    5.0
    My got to Post Office. It’s small but there is never a line or long wait. I work in Bay Shore but I make the extra 5 minute drive past the Bay Shore Post Office to head here. Staff is friendly which is not the case typically at any post office/public service establishment.
  • RS
    Robin Septon
    Oct 4, 2017
    5.0
    convenient before-work hours. friendly staff. rarely more than a 2 minute wait. small but mighty post office

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.