The UPS Store

3.2
310 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6157 in Batavia offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Tops Plaza.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
8351 Lewiston Rd, Batavia, NY
14020, United States

Hours

Reviews

3.2
310 reviews
5 stars
155
4 stars
12
3 stars
3
2 stars
10
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while many customers praised the friendly and helpful service, others reported rude and unprofessional behavior from staff, particularly from a co-owner.

Efficiency

Several reviews highlighted quick service and minimal wait times, although some customers experienced delays due to late openings and understaffing.

Staff Attitude

While many customers appreciated the pleasant demeanor of some employees, there were consistent complaints about rudeness and lack of professionalism from certain staff members.

Store Operations

Customers noted issues with the store opening late and inconsistent staffing, leading to frustration among those waiting to be served.

Overall Experience

The store has received a mix of positive and negative reviews, with some customers expressing satisfaction with improvements, while others remain critical of service quality.
  • DB
    Doreen Bortle
    2 days ago
    5.0
    The young man that works at this location is always efficient and obviously knows his job. I have never had any problems with this office and his assistance. Bravo. Great job all around!
  • GW
    Geri Westfall
    4 days ago
    5.0
    Dropped off multiple returns. The girl who took care of me was uber pleasant. The whole experience was fast and pain free!
  • CC
    Carol Cabrera
    Nov 22, 2025
    5.0
    Very helpful in returning packages. They go beyond and above to help you when you don't know how to return packages.
  • KM
    Kevin McMullen
    Nov 22, 2025
    1.0
    Need to drop off an Amazon package was in a hurry arrived at the location a few minutes after opening time and the doors were locked sat and waited for over half an hour and the location didn’t open needed to go need less to say my package was never dropped off! Also I drove 40 minutes to the location for nothing!
  • SL
    Samual L.
    Nov 21, 2025
    1.0
    Tried dropping off/shipping of a few packages and while the store said it was open at 8am today (Friday), but never opened. Ran to do a few more things and went by again at 8:40am, STILL not open but there was a guy inside. Maybe one day when he has to sign the paychecks, he’ll take his job seriously. Update to Owner response: Winter storm, understandable. Just being late and then acting egotistical after the fact, just poor time management and questionable business ethics. Seeing that half of your reviews are (1) * ratings should tell you something…

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Batavia offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.