United States Postal Service

3.0
68 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 12 Hemphill Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12 Hemphill Pl, Ballston Spa, NY
12020, United States

Hours

Reviews

3.0
68 reviews
5 stars
29
4 stars
5
3 stars
0
2 stars
3
1 star
31
  • FS
    First Person Studios
    Nov 17, 2025
    5.0
    Wonderful team. Incredibly personable. Both patient and expediting when the situation calls for it. Knowledgeable staff can explain, simplify or even recommend the best service for your parcel. Holiday shipping is so much better when you feel like you're together with family!
  • EL
    Elizabeth Livingston
    Nov 13, 2025
    1.0
    Please don’t go to this location if you don’t need to. The staff there is extremely rude and doesn’t want to listen. The manager is the absolute worst of them all. I’ve gone there for the past two days having issues my address for months. The first day I went the manager was not there, and two employees were rude and dismissive. They took down my information to call me and let me know what they were going to do with my shipment of multiple packages moving forward. Today another package of mine was not delivered as they say my address doesn’t exist. I went in to retrieve my package and it was the manager that I dealt with this time. Yes, I will admit I was snippy because the people I dealt with the day before were to me. He tells me that he’s a nice man and is trying to help me out, but then proceeded to not be nice… He told me the address I’ve been using, that I was told I could by my apartment manager doesn’t exist and that if I were to call 911 with an emergency and tell them said address, they wouldn’t show up. Real nice thing to say to someone. Then points to a camera and tells me he saw the whole interaction the day before, which tells me he clearly ignored his employees behavior when I barely had spoken to them. We went in circles and then he just kept telling me I wasn’t listening and didn’t understand him. I grabbed my package and told him I wasn’t going to stand there and let a man treat me the way he was treating me. Clearly this whole address issue is a problem with apartment management and them, but they feel it is okay to take it out on residents of the complex instead of us telling them to contact management. Moving forward I will not being using usps until I move since I can’t make sure my packages go through a different location.
  • JM
    Jaime Marie
    Aug 25, 2025
    5.0
    The post office deliverer named Sasha went above and beyond for me she even gave me my letters when they weren’t there yet. She is the best and very friendly.
  • RS
    Ralph Slater
    Feb 1, 2017
    1.0
    A quasi-government organization that is part of the same mess but would now like to take over your health care. People laughed hard when, looking at the driveway, I told them what I was told, that it is in the carrier's judgment whether they can deliver mail on a driveway with less than 1/2 inch of snow and no snow in some parts. And, they laugh even more at the fact that these are the same carriers who ran over our basketball hoop living innocently ON THE LAWN. All the more are they laughing at the USPS when I mention the recent time after surgery when I was out shoveling despite doctor's orders and the USPS delivery lady who came by told me "That's not good enough." What I have to say is that the postal service is not good enough. THIS OFFICE OF THE POSTAL SERVICE IS A LAUGHINGSTOCK. Get used to it postal people--this is upstate NY.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.