Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2117 Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.6
245 reviews
5 stars
23
4 stars
10
3 stars
7
2 stars
14
1 star
191
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unhelpful staff, with many customers expressing frustration over poor interactions and lack of assistance.
Delivery Issues
Frequent complaints about undelivered packages, incorrect delivery notices, and overall inefficiency in handling mail and packages.
Staff Attitude
Many customers report a negative atmosphere, citing staff as apathetic, combative, and lacking professionalism.
Mixed Experiences
While many reviews are overwhelmingly negative, a few customers mention positive interactions with specific employees, indicating some inconsistency in service quality.
Long Wait Times
Customers often experience long lines and delays, contributing to overall dissatisfaction with the service.
- DDDhuejsNov 15, 20251.0First Experience With Racial Bias in the U.S the older woman with glasses gave me an extremely unpleasant experience. I’ve been in the U.S. for only about a year, and this is the second time she’s mocked my accent and snapped at me, pretending she can’t understand me. Since weekends tend to be busy, I watched how she interacted with other customers, and the difference was striking. She addressed Hispanic customers politely with “Miss” and “Sir,” but with me, all I got was her yelling “Get back” and “Back up.” The customer before me needed to write down a long address, and she patiently helped them for more than ten minutes, even handing them a pen. And this really stands out because other staff members here have always done the same for me—handing me a pen right at the counter and waiting as long as needed, five minutes, ten minutes, however long it took. But when it was my turn, she pointed to the packing table and told me to use the pen over there—and interestingly, every customer using that table happened to be Chinese or Korean.(in every time) And then have to stand on the end of the line again. It’s honestly shocking that someone like this is still representing the USPS in November 2025. I go there simply to pick up something meaningful from home, yet every visit feels like I need to brace myself for a confrontation. As a person of color, I’ve tried hard not to assume racial motives when unpleasant things happen. I’m aware I can be sensitive about these issues. But her behavior has clearly crossed a line. USPS should take this seriously. And if you’re an Asian person living in Astoria, I strongly recommend avoiding her counter when your turn comes—unless you want your whole day ruined.
- STSweet TasteNov 6, 20253.0Picking up the order from them was easy with the second lady. First lady was kind of rude. Delivery service is bad. The delivery person reaches the building, enters it yet writes there is no secure location in the building so he doesnt leave my order.
- ACaissa colladoOct 12, 20251.0Employees are always rice and unwelcoming. Even if you walk in polite you’ll never get a positive interaction.
- SCSteven CSep 22, 20251.0This place ripped me off! I asked for stamps for me postcards and the teller sold me the wrong stamps when I asked for a refund she said that there are no refunds on stamps when it was HER MISTAKE.
- UUunngoogooSep 11, 20251.0I don't understand how the delivery person could get into my building and dropped a Redelivery Notice in my mailbox but claimed on that same notice that there was "No Secure Location Available." They got inside my bldg already! Didn't even ring my bell. I had two pkgs that were supposed to be delivered on the same day last month. One was marked as "delivered in mailbox" and one was not delivered due to lack of secure location. There was no pkg in my mailbox. I've requested a search. It's been almost a week & they are still searching. The other package, I requested a re-delivery. Idk, they decided they didn't have to do that. I had to go pick up or they'd return to sender. What's their job if not delivering mails?!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Astoria?
The USPS location is at 2117 Broadway, Astoria, NY 11106.
What are the operating hours of the USPS at 2117 Broadway?
The USPS is open Monday to Friday from 10:00 AM to 5:00 PM and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment through the online scheduler; walk-in hours are limited and available at select locations.
Can I get a PO Box at the 2117 Broadway Post Office?
Yes, you can reserve and apply for a PO Box online or in person at this location with appropriate ID and a completed application.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with this Post Office for specific times.
Are there any good local restaurants near the USPS at 2117 Broadway?
Yes, nearby you can find Inca Paisa Restaurant (Peruvian), Arepas Grill (Latin American), and Mr. Gyro (Greek), among others.
Where can I find nearby banking services around the USPS location?
Close by, there is a Chase ATM, Chase Bank, and a TD Bank ATM for your financial needs.
What other services are available nearby the USPS on Broadway?
Additional nearby services include Rite Aid pharmacy and convenience store, KeyMe Locksmiths, Western Union for money transfers, and various beauty salons such as Mystique Hair and Beauty Salon.
How can I schedule an appointment for passport services at this USPS?
You can schedule your passport service appointment online via the USPS scheduler accessible through the provided reservation URL.