Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2117 Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.6
251 reviews
5 stars
23
4 stars
11
3 stars
7
2 stars
14
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude, unprofessional, and dismissive behavior from staff, leading to a negative customer experience.
Delivery Issues
Many customers reported problems with package deliveries, including missed attempts and packages being held without proper notification.
Management Problems
The management at this location has been criticized for poor leadership and lack of accountability, contributing to the overall dysfunction of the post office.
Inconsistency in Service
While some customers reported positive experiences with specific employees, the overall sentiment indicates a lack of reliable service and professionalism.
- MPMichael PropsterDec 31, 20251.0They refused to mail my package or be helpful at all, so I took my package across the street to Mail Boxes and More and they mailed it without issue. Very poor experience
- BNBrianna NaraineDec 18, 20251.0EVER WANTED TO DRIVE YOUR CAR THROUGH A POST OFFICE? NO?… Well now you DO; Welcome to a post office where you “open” up a post office box, they take your money and your change of address receipt and pocket it without opening anything. They gave me the non-working keys, refuse to talk to me to resolve the issue, tried to steal my drivers license in an attempt to fraudulently cover up what they did and they frequently lie to their bosses about their shortcomings. They even tried to tell the postmaster and corporate that I never came in to open a post office box and that I threw things at them?? Like this place will open up a never before seen rage inside you and make you wish you did throw things at them… Anyways My mail including over 5 grand in checks is in limbo and I’m out $100 from an imaginary box I thought I opened so if you ever think about coming here…don’t.
- ABAlanna BalbiDec 18, 20251.0This is the third time packages have not been delivered when I was home, so no attempt at delivery was actually made, but their tracking website says that it was unable to be delivered and is being held at post office. This most recent time I repeatedly checked the website while waiting for an Incoming delivery, same thing, I was home and no attempt made, but it stated it was being held at post office. I go to post office 2 days later (giving them plenty of time to process it) and they say it is not there, but agree their systems say it should be. Extremely suspicious for their employees stealing packages.
- AVArielle VishnyDec 6, 20251.0The nastiest post office I’ve ever been in, I try to avoid going to the desk whenever possible. I needed to drop off a single letter, but the drop off mailbox off to the side was broken. I tried to tell one of the women at the desk and she begins to scream at me. A few other people also trying to drop off letters tried the same thing, and got the same nasty reaction. Eventually she told an elderly woman who was with me that she could take the letters after all. The most unprofessional and vindictive staff I’ve ever encountered, completely unnecessary attitude
- MPMarie PinicolaNov 25, 20251.0This post office does not even deserve a 1 star it is a DISGRACE. This post office is the MASTERCLASS in how NOT to run a public service. Every single visit is a nightmare: hostile staff, zero professionalism, and a manager whose attitude is somehow even nastier than the rest. There is not one courteous or competent person in that entire facility. The staff behaves as if helping customers is beneath them, and the manager sets the tone-openly rude, dismissive, and consistently unprofessional. Customers are treated like an inconvenience. You get different answers every time you ask a simple question, and instead of helping, they roll their eyes like they rule the world. Each one in that facility has no customer skills whatsoever. The level of incompetence here is honestly emberassing. This is not a minor or a one time issue as you can see in others reviews as well. This is DYSFUNCTIONAL from top to bottom. The level of disrespect is unbelievable, and it is crystal clear that each and everyone in this post office is incompetent. It's humiliating that a federal facility operates like this. The manager and the staff forget that their job is to serve the community with pleasant customer service. They also forget that they have someone above them. I will be formally reporting this post office, especially the management, who should be setting an example, instead sets the bar at rock bottom. A facility that treats the public poorly should not be operating without an investigation and disciplinary action. This location desperately needs a complete overhaul-new training, new leadership, and frankly, a reality check for everyone working there. The community deserves a facility that operates with professionalism, respect, and competence. At this time this post office delivers none of these. I will be requesting a formal investigation, corrective measures, and accountability so customers can trust that their concerns are taken seriously and that this location will be held to proper USPS standards. This post office is a DISGRACE TO THE COMMUNITY!!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Astoria?
The USPS location is at 2117 Broadway, Astoria, NY 11106.
What are the operating hours of the USPS at 2117 Broadway?
The USPS is open Monday to Friday from 10:00 AM to 5:00 PM and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment through the online scheduler; walk-in hours are limited and available at select locations.
Can I get a PO Box at the 2117 Broadway Post Office?
Yes, you can reserve and apply for a PO Box online or in person at this location with appropriate ID and a completed application.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with this Post Office for specific times.
Are there any good local restaurants near the USPS at 2117 Broadway?
Yes, nearby you can find Inca Paisa Restaurant (Peruvian), Arepas Grill (Latin American), and Mr. Gyro (Greek), among others.
Where can I find nearby banking services around the USPS location?
Close by, there is a Chase ATM, Chase Bank, and a TD Bank ATM for your financial needs.
What other services are available nearby the USPS on Broadway?
Additional nearby services include Rite Aid pharmacy and convenience store, KeyMe Locksmiths, Western Union for money transfers, and various beauty salons such as Mystique Hair and Beauty Salon.
How can I schedule an appointment for passport services at this USPS?
You can schedule your passport service appointment online via the USPS scheduler accessible through the provided reservation URL.