Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4304 Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.9
130 reviews
5 stars
54
4 stars
4
3 stars
6
2 stars
8
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are described as rude and unprofessional.
Efficiency
Customers frequently report long wait times and understaffing, leading to frustration and delays in service.
Package Handling
There are numerous complaints about lost or misdelivered packages, with customers expressing dissatisfaction over the handling of their mail.
Staff Attitude
Several reviews highlight a negative attitude among staff, with instances of rudeness and dismissive behavior towards customers.
Positive Experiences
Despite the negative feedback, some customers report positive experiences with specific employees who provided excellent service.
- CPConstantine PanagiotopoulosNov 10, 20252.0The B'Way & 46th St. (11103) Branch as a "Whole" has Grossly FAILED local Residents Many Times Over... "Indirectly" through the Irresponsible and Oblivious (few) Mail Carrier(s) that Handle Sensitive & Anticipated mail/Letter format from Loved ones Abroad. No Sence of Follow up to USPS Protocols in place. It's sad to watch Mail Men/Women day after Day making errors because they're too BZ/Focused Face-Timing instead of Actually Reading the Addtess Lines on the Mail Piece... 😔. This job is one of the most Prestigeous 🇺🇲 one can hold... Let's assign these to Proud and Community driven Americans.. Regardless of Race, Color or Creed
- AAAnselmoNov 7, 20253.0If it's not the gentleman helping me, there's always an issue. I tried shipping a 3 oz bottle and they told me that the minimum they can ship is 16 oz. I told her it was only 3 oz and she asked me why it was heavier and I told her that liquid normally comes in bottles and packaging. And if you can't ship it, fine, but at least explain instead of accusing me of lying. If I told you there was liquid in the box then Why would I need to be dishonest about anything else?
- EZElvis ZekaSep 28, 20255.0I always find outstanding service and friendly people who work hard here and are dedicated towards the best costumer experience. Bernie Is always with a positive attitude and read to help in any situation.
- YRYesenia RojasSep 11, 20251.0Workers are rude and miserable people who hate their jobs
- KGKyla GueseAug 15, 20251.0I had a frustrating and unprofessional experience at this USPS location on August 15, 2025, at approximately 10:43 AM. I came to pick up a package after speaking with USPS customer service the day before (August 14), who confirmed the package would be available for pickup on the 15th. I had my photo ID and the delivery slip left at my door. While waiting in line, I observed Clerk #14 (female, wears glasses) treating multiple customers before me with blatant disrespect. She was unnecessarily loud, sarcastic, and dismissive—mocking customers' pronunciation, making rude facial expressions, and speaking down to them in a way that felt like public humiliation. She wasn’t there to help—she was there to perform control. When it was my turn, I greeted her with, “Good morning, I’m here to pick up a package,” and handed over my slip and ID. She went to the back, returned, and abruptly said the package wasn’t available, claiming, “It just came in yesterday.” When I began to explain that USPS customer service had already confirmed it would be ready today, she immediately cut me off and said—loudly—“Is it just me or do you guys not speak loud enough?” That wasn’t just rude—it was demeaning, said with full volume in front of every customer and coworker present. She followed that with personal comments to her coworker about “working on herself,” to which even the coworker asked whether that needed to be said out loud. If someone is truly “working on themselves,” it should never come at the expense of others’ dignity or experience. After that, I asked to purchase a booklet of stamps. Unlike other clerks at this same location who have been kind and thorough, she didn’t show any options or explain the designs. She held them to herself and flatly asked, “You want a bouquet?” as if I were annoying her by asking a basic question. I left the post office feeling disrespected, frustrated, and genuinely uncomfortable—not because of a single mistake, but because of repeated, deliberate rudeness from someone who clearly doesn’t want to be there. Clerk #14 displayed a complete lack of professionalism, self-awareness, or accountability. This was not just a bad day—it’s a pattern. I saw it in her interactions before mine. Other customers were also made to feel small for asking for help. This kind of conduct is unacceptable for a public-facing federal employee. I’ve submitted a formal complaint through the USPS website. It’s a shame that the complaint form limits comments to 1,000 characters because it doesn’t allow for a thorough explanation of incidents like this, which is needed for proper understanding and resolution. I strongly urge USPS management to review this clerk’s behavior and take appropriate action. If this is the tone being set at the Steinway location, it reflects poorly on USPS as a whole. Your customers deserve better.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 4304 Broadway?
You can send mail and packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a first-time passport at this Post Office?
Yes, this location accepts first-time passport applications and most can also provide passport photos. Be sure to complete and print your passport application form before visiting.
Do I need an appointment for passport services at this Post Office?
Yes, most Post Offices require an appointment scheduled through the online scheduler. Some locations offer limited walk-in hours for passport services.
What are the operating hours of the USPS at 4304 Broadway?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Can I get a PO Box at this location and how do I reserve one?
Yes, you can apply for a PO Box online or in person. To reserve online, visit the USPS website and follow the instructions. Bring two valid IDs and your application if applying in person.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations provide 24/7 access to PO Boxes in the lobby, but access hours may vary. Please check with this Post Office location for specific lobby access hours.
What is the cost for a passport photo at this USPS location?
The fee for a passport photo at USPS is currently $15.
Where is the nearest gym if I want to visit before or after the Post Office?
The Row Astoria gym is nearby, providing a convenient place to work out around your visit to the Post Office at 4304 Broadway.
Are there any nearby cultural or historical places to visit near the Post Office?
Yes, the Greater Astoria Historical Society is close by. You can explore local history before or after your visit to the USPS location.
Are there dining options near the Post Office for a meal or coffee break?
Nearby dining options include Luna's Mexican restaurant, Bagels and Brew bakery and restaurant, Island Bakery, and Cafe Baltazar bar. These provide great choices to relax after your postal errands.