Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3011 21st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
178 reviews
5 stars
48
4 stars
3
3 stars
6
2 stars
4
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported experiencing rude and unhelpful staff, leading to frustration and dissatisfaction.
Staff Efficiency
The post office is often criticized for being understaffed, resulting in long wait times and slow service.
Mixed Experiences
While some customers praised specific employees for their helpfulness, others had negative encounters, indicating inconsistency in service quality.
Cleanliness and Accessibility
The location is noted for being clean and well-organized, with easy access for customers.
Delivery Issues
Numerous complaints were made about lost packages and delivery failures, contributing to overall dissatisfaction with postal services.
- JHJessica Harris3 days ago1.0The worst post office with extremely poor management. These type of inefficient and incompetent facilities in the community are exactly why Astoria, Queens is third world.
- JSJackie JiHeon Shin4 days ago1.0I’m genuinely confused by the consistently rude customer service at this location. Every visit leaves me feeling frustrated, and it shouldn’t be this difficult to have a neutral, straightforward interaction. During a previous visit, I was told by a staff member that the bags next to the QR code self-service station were specifically for people using the QR code. Today, I followed that exact instruction and was still reprimanded for using a bag “incorrectly,” even though my package had a QR code label. I was told I should have read the “RETURN BAG” sign, but the instructions have been inconsistent. No one is asking for exceptional service — just clear communication and basic respect. We all have stressful jobs and responsibilities. A little professionalism would go a long way.
- TTTania TorresOct 28, 20255.0it was my first time using postal service in the country and the lovely gentleman on the second register was so patient with me even tho i was so lost on how to proceed, that is an awesome worker couldn’t be more grateful
- GBGeorge BOct 7, 20251.0This post office claims they attempted delivery of packages when they did not, and picking up items or dealing with counter person is no picnic either.
- LWLydia WinnOct 6, 20255.0Emily and her colleagues were helpful friendly and fast! Got in and out in 15 minutes. Come here EARLY.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 3011 21st St?
You can send mail and packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State. Most locations, including this one, can also take your passport photo.
Do I need an appointment for passport services at this Post Office?
Yes, you typically need to schedule an appointment using the online scheduler for passport services. There are limited walk-in passport hours at select locations.
How much does it cost to have a passport photo taken at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this Post Office location?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. You will receive instructions to complete the setup in person.
Are PO Boxes accessible outside of regular business hours at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours can vary. Check with this Post Office for specific lobby hours.
What are the operating hours of the United States Postal Service at 3011 21st St?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What nearby places can customers visit before or after coming to the Post Office?
Customers can visit local spots like The Barn bar, Vesta Trattoria Italian restaurant, or Van Alst Playground for recreation and dining near the Post Office.
Is there a child care or preschool center near the Post Office?
Yes, Bright Start Child Learning Center, offering day care and preschool services, is located nearby for families visiting the area.
How can nearby transportation or amenities help me find or access the Post Office?
Nearby landmarks like the US Post Office and other postal centers can help orient you. Additionally, local amenities such as NYPD Police Square Club and shopping centers like SK Shop make the surrounding area easy to navigate when visiting the Post Office.