The UPS Store

4.0
499 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5706 in Astoria offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 30th & 28th Avenue.

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
28-24 Steinway St, Astoria, NY
11103, United States

Hours

Reviews

4.0
499 reviews
5 stars
359
4 stars
16
3 stars
7
2 stars
11
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, many reported rude and unhelpful interactions.

Efficiency

Several reviews highlighted quick service and efficiency, but others experienced significant delays and disorganization.

Pricing Issues

Customers expressed frustration over high fees for printing and packaging services, feeling that charges were excessive.

Staff Competence

There are numerous complaints about staff being untrained or incompetent, leading to poor service experiences.

Overall Experience

The store has a mix of positive and negative experiences, with some customers recommending it while others strongly advise against using this location.
  • LW
    Lydia Winn
    6 days ago
    5.0
    In and out in two minutes flat! Parvesh was helpful and fast. Store is clean and can do custom pet tags and engravings.
  • YM
    Yasser Moftah
    Nov 11, 2025
    5.0
    They are cooperating people make you feel with convenience
  • AZ
    Alex Zimmerman
    Oct 28, 2025
    1.0
    Never scanned my package for days, requiring a chargeback to the merchant. Thanks a lot!
  • KZ
    Kyle Zampogna
    Sep 29, 2025
    1.0
    This has to be the worst run establishment I've ever set foot in. They charged me for the same mailing envelope twice, had me go to a website to make a shipping label (even though I have the address and return address written out already) and the website didn't work, the employee I worked with was on a phone call on his air pods the entire time. I'm in a state of disbelief, it felt like they were deliberately wasting my time. I wanted to ship 3 items. It took me 40 minutes and I feel like I got scammed.
  • AM
    Andrew M
    Sep 22, 2025
    1.0
    Horrible customer service. Came in with a pre-purchased UPS label needing printing. Guy at the desk hoisted me off to their horrible printing computers (that apparently charge you by the minute, by the way, as I ended up not printing anything at all). Guy was totally unwilling to help, and apparently incapable of printing a UPS label at the UPS service desk. Didn’t get my package sent at all. Horrible experience. Fedex for me from now on. Go absolutely anywhere else.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5706 in Astoria offer?

The UPS Store #5706 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.