The UPS Store

2.1
156 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2202 in Ardsley offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Ardsley Mall Just North Of Eckerd.

Details

  • DeliveryNot available

Location

The UPS Store
923 Sawmill River Rd, Ardsley, NY
10502, United States

Hours

Reviews

2.1
156 reviews
5 stars
34
4 stars
6
3 stars
4
2 stars
5
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and dismissive behavior from staff, particularly the owner, leading to a consistently negative customer experience.

Pricing Issues

Customers frequently complained about being charged for basic services like taping boxes, which is typically complimentary at other locations.

Mixed Experiences

While many reviews were negative, a few customers reported positive experiences with staff, suggesting inconsistency in service quality.

Management Concerns

The management style of the owner was criticized for being unprofessional and unhelpful, contributing to the overall dissatisfaction among customers.
  • OG
    Olivia G.
    Dec 1, 2025
    1.0
    I dread having to go to this UPS store. I have had several not great experiences here, but today was the final straw. The man (owner maybe? Asian man with glasses) looked at me and demanded I put my first box on the counter, I did. He then proceeded to throw the box down onto the floor, the smaller box was up by the computer I figured he would put it on the scale himself it only weighed one and a half pounds and he again demanded. “Put it there!” he then threw that box on the ground. He dismissively said here and basically threw the receipt to me. It’s a shame that UPS corporate has not addressed the many negative comments that have been left in regards to this location, something needs to be done. Apparently, a lot of people have issues here.
  • LM
    Luke Mastrogiorgio
    Oct 27, 2025
    1.0
    Truly the worst UPS store I’ve ever been to. I brought a heavy package in for return and after lugging it to the counter it was determined by staff to be insufficiently taped. They could of course rectify the situation for $5. After asking instead of paying this exorbitant rate to apply to strips of tape (the hapless assistant was in the process of taping another package) I was informed I could not leave the heavy package to run and get tape of my own. Fortunately, you don’t need to use this store since there are drop offs within a few miles in every direction. Judging from the other reviews of this place, I am not the only one holding these views. I’ll use this location again once the manager is gone.
  • CR
    Chuck Richard
    Oct 13, 2025
    5.0
    Staff has always been very efficient and helpful.
  • AV
    Anthony Vence
    Oct 7, 2025
    1.0
    Tracking shows it’s at the store, I called and was hung up on. I called back and the Asian male was so rude and refused to confirm it was there. Instead he insisted I call UPS directly. After being on hold for an hour, it was determined he had the package. This is a high value item that I did not want sent back. I also wanted to make sure I didn’t leave work early and waste a trip. This is not my first horrible experience with this store. If you hate your job, quit!
  • SS
    Steve Soleimani
    Sep 8, 2025
    5.0
    Great service!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Ardsley offer?

The UPS Store in Ardsley provides expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and small business services.