United States Postal Service

2.6
125 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 30 Karner Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
30 Karner Rd, Albany, NY
12288, United States

Hours

Reviews

2.6
125 reviews
5 stars
37
4 stars
11
3 stars
5
2 stars
4
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning a lack of professionalism and poor communication.

Delivery Issues

Numerous reviews highlighted significant problems with package delivery, including misdelivery, delays, and packages being sent to incorrect locations.

Passport Services

While some customers had positive experiences with passport services, others reported long wait times and unprofessional behavior from staff.

Overall Experience

The overall sentiment is largely negative, with many customers expressing frustration and dissatisfaction with the service provided.
  • CS
    Cartomancy Seer
    Dec 29, 2025
    5.0
    Had to pick up a package today, and the service representative was so sweet and helpful despite how heavy it was.
  • DA
    Douglas Austin
    Sep 16, 2025
    5.0
    Passport office agent is way cool!!!
  • MC
    Marleris Castillo
    Sep 9, 2025
    1.0
    They are irresponsible people. They tell you to make an appointment and they serve you an hour after the appointment. It's as if they don't like serving people. Terrible services for getting a passport.
  • DH
    Desiree Holland
    Aug 26, 2025
    1.0
    Very annoyed that my package wasn’t delivered because they claim the addressee wasn’t listed at my address when they can deliver bills just fine at this address for the addressee. Makes no sense and after waiting a week to get it, it’s now being sent back and I am forced to get a refund and not get my what I ordered because it’s no longer in stock. Big inconvenience and really ignorant of the mail man to not deliver when he knows the addressee lives at this address as he allows other mail to arrive just fine.
  • NK
    Nenad Karanovic
    Aug 18, 2025
    5.0
    Fastest unload ever and every time. Thank you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.