Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3639 in Albany offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Westgate Shopping Center On Central Avenue.
Details
- DeliveryNot available
Location
Hours
Reviews
4.1
137 reviews
5 stars
98
4 stars
8
3 stars
6
2 stars0
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting specific employees for their excellent service.
Efficiency
Customers appreciate the quick and efficient service, often noting that they can complete their transactions in a timely manner.
Inconsistency
Some reviews mention negative experiences with rude or unprofessional staff, indicating inconsistency in service quality.
Convenience
The store's location and ease of access are frequently mentioned as positive aspects, making it a preferred choice for many customers.
Communication Issues
There are reports of poor communication from staff, particularly regarding email and service availability, leading to customer frustration.
- MJMeg JonesOct 7, 20255.0The staff was so kind and helpful!
- NNNickOct 6, 20255.0this store is hands down the best ups store in the ny state they handle my request fast and with professionalism i send anyone who is in need here the one stop shipping spot 10 stars
- TMT. MuhammedOct 1, 20255.0This store has the best staff and service I’ve ever seen. Always helpful, professional and polite! Especially Dana and Tianny. Awesome customer service!!!
- XZXMan ZiiSep 20, 20255.09/20/2025 Westgate Plaza UPS store. I was just at the UPS store to return something from Amazon, I want to share best words for employee named Will. Before that, a lady greeted me first and she just told me to send a label to our email but I'm really not familiar with it so because this is my first time to do this, I struggled for like 5 minutes until Will offered to help and did it for me, and that lady didn't even try to help. Thank you Will i appreciate.
- PPPSep 17, 20251.0I usually enjoy coming to this store because it’s very convenient, but I had a disappointing experience today. I needed to get a return label printed and initially sent the link via email. When it didn’t print, I offered to send a PDF version instead. I replied to the same email thread with the PDF, but the staff member insisted she didn’t receive it. I mentioned that I had replied to the previous message, hoping she would check again, but she responded curtly with, “I guess we’re going to wait then,” and proceeded to help the next three customers. Eventually, she said, “Oops, got it,” but by that time I had already sent the file again. The situation could’ve been handled more politely and professionally. A little patience and better communication would have gone a long way.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Albany offer?
The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the regular business hours of The UPS Store Albany?
Monday to Friday, it is open from 8:30 AM to 6:30 PM; Saturday from 9:00 AM to 5:00 PM; Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store in Albany open on Sundays?
Yes, they are open on Sundays from 10:00 AM to 3:00 PM, but holiday hours may vary.
What payment methods are accepted at The UPS Store?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store Albany provide mailbox rental services?
Yes, mailbox rental services are available at The UPS Store Albany.
Are there any special offers available at The UPS Store?
Yes, you can save big with special offers and coupons available on their website.
Where is The UPS Store located in Albany?
It is located at 911 Central Ave Westgate Plaza in Albany, NY 12206.
What nearby fitness options are near The UPS Store Albany?
Best Fitness Albany is nearby, offering gym and active life facilities, convenient if you want to work out before or after your visit.
Are there convenient dining options near The UPS Store in Albany?
Westgate Pizza Bella is nearby, providing pizza and other food options, great for grabbing a meal before or after your visit.
Where can I find shredding services near The UPS Store Albany?
Shred Nations is located nearby and offers shredding services, which complements the shredding services available at The UPS Store.