Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0917 in Albany offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Hewitt's Garden Center.
Details
- DeliveryNot available
- [Free/Paid] wi-fiNot available
- Onsite servicesAvailable
Location
Hours
Reviews
4.1
147 reviews
5 stars
111
4 stars
3
3 stars
3
2 stars
4
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with reports of rude and unhelpful staff, particularly after a change in ownership.
Inconsistency
Customers experienced inconsistent pricing and service quality, especially regarding printing and returns, leading to frustration and confusion.
Positive Staff Experiences
Despite negative feedback, several reviews highlighted specific staff members who provided excellent service, indicating that some employees are still performing well.
Operational Issues
There are complaints about the store's operational efficiency, including long wait times, incorrect handling of packages, and issues with store hours.
- MSmsp smpJan 5, 20262.0I don't use this location on a regular basis but I shocked at how the owner? clerk threw and slammed down my Amazon returns after processing. I stood there thinking if any of this arrives back broken, then what? If you're returning anything fragile, I sure wouldn't go to this location.
- CDCatie DelfDec 30, 20251.0Don’t go to this ups store with your returns. I was just yelled at trying to make returns because I didn’t know that the online store combined items under one barcode. He made my experience very unpleasant.
- YZYitong ZhangDec 6, 20251.0I hope 0 star is an option! My package was dropped at this ups to pick up, when I went to pick up the package, I was told it was not there. I showed the poster ups left by the door. The worker refused to help me find it. Until finally another worker walked out and find me my package. Then! The previous worker told me that I need to pay $50! Simply because I was not home and they stored my package for one day. That was the most ridiculous thing I’ve ever heard! Once see I was mad and know I should not pay. They gave me my package and let me go. So ridiculous and dishonest. Don’t go to this store!
- CVCanavar VasfiDec 2, 20255.0They’re working hard. They never disappointed me. Great UPS location.
- NCNicole CorreiaOct 21, 20251.0My most recent experiences here have not been good. In September, I mailed a return that was never received by the company it should have been mailed to. I purchased shipping supplies for the return that day as well. When I went back to look into this, the clerk told me that return records are deleted at the end of each day - so they have no way to know what happened, and no desire to help. I don't know if the package was mailed, if it's sitting in the store somewhere, or if something else happened to it. I will not be using this location for returns in the future.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #0917 in Albany offer?
The UPS Store #0917 offers expert packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, computer access, and passport/photo ID services.
What are the store hours for The UPS Store #0917?
The store is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM. Holiday hours may vary.
Is The UPS Store #0917 open on Sundays?
Yes, it is open on Sundays from 10:00 AM to 3:00 PM.
Where is The UPS Store #0917 located?
It is located at 1971 Western Ave, Albany, NY 12203, USA, next to Hewitt's Garden Center.
What payment options are accepted at The UPS Store #0917?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #0917 have any special offers or discounts?
Yes, you can save big with their special offers and coupons available on their website.
Can I use fax and notary services at The UPS Store #0917?
Yes, the store provides both faxing and notary services for your convenience.
Is there free Wi-Fi available at The UPS Store #0917?
Yes, free Wi-Fi is available for customers at the store.
How can nearby locations like Endeavour Toys be useful during a visit to The UPS Store?
While visiting The UPS Store, you can easily visit nearby Endeavour Toys for art supplies or gifts, making it a convenient stop for additional shopping.
Are there any local service providers near The UPS Store that may complement business needs?
Yes, nearby businesses like Black Sheep Web Design and iProtect Corp provide web design and mobile phone retail services which might be useful for small business owners visiting The UPS Store.
What public or government organizations are located near The UPS Store #0917?
The National Association for Pupil Transportation, a public service and government association, is located nearby, which may be relevant for community-related engagements.