The UPS Store

4.1
147 reviews
THE UPS STORE ALBANY NY
STORE 0917

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0917 in Albany offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Hewitt's Garden Center.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
1971 Western Ave, Albany, NY
12203, United States

Hours

Reviews

4.1
147 reviews
5 stars
111
4 stars
3
3 stars
3
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant decline in customer service quality, with reports of rude and unhelpful staff, particularly after a change in ownership.

Inconsistency

Customers experienced inconsistent pricing and service quality, especially regarding printing and returns, leading to frustration and confusion.

Positive Staff Experiences

Despite negative feedback, several reviews highlighted specific staff members who provided excellent service, indicating that some employees are still performing well.

Operational Issues

There are complaints about the store's operational efficiency, including long wait times, incorrect handling of packages, and issues with store hours.
  • MS
    msp smp
    Jan 5, 2026
    2.0
    I don't use this location on a regular basis but I shocked at how the owner? clerk threw and slammed down my Amazon returns after processing. I stood there thinking if any of this arrives back broken, then what? If you're returning anything fragile, I sure wouldn't go to this location.
  • CD
    Catie Delf
    Dec 30, 2025
    1.0
    Don’t go to this ups store with your returns. I was just yelled at trying to make returns because I didn’t know that the online store combined items under one barcode. He made my experience very unpleasant.
  • YZ
    Yitong Zhang
    Dec 6, 2025
    1.0
    I hope 0 star is an option! My package was dropped at this ups to pick up, when I went to pick up the package, I was told it was not there. I showed the poster ups left by the door. The worker refused to help me find it. Until finally another worker walked out and find me my package. Then! The previous worker told me that I need to pay $50! Simply because I was not home and they stored my package for one day. That was the most ridiculous thing I’ve ever heard! Once see I was mad and know I should not pay. They gave me my package and let me go. So ridiculous and dishonest. Don’t go to this store!
  • CV
    Canavar Vasfi
    Dec 2, 2025
    5.0
    They’re working hard. They never disappointed me. Great UPS location.
  • NC
    Nicole Correia
    Oct 21, 2025
    1.0
    My most recent experiences here have not been good. In September, I mailed a return that was never received by the company it should have been mailed to. I purchased shipping supplies for the return that day as well. When I went back to look into this, the clerk told me that return records are deleted at the end of each day - so they have no way to know what happened, and no desire to help. I don't know if the package was mailed, if it's sitting in the store somewhere, or if something else happened to it. I will not be using this location for returns in the future.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0917 in Albany offer?

The UPS Store #0917 offers expert packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, computer access, and passport/photo ID services.