Brand Certified
The UPS Store
4.2(150 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
1971 Western Ave, Albany, NY
12203, United States
Certified by The UPS Store • Mar 01, 2026
(518) 452-6085
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/ny/albany/1971-western-ave
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0917 in Albany offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Hewitt's Garden Center.
Details
- DeliveryNot available
- [Free/Paid] wi-fiNot available
- Onsite servicesAvailable
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
4.2
150 reviews
5 stars
114
4 stars
3
3 stars
3
2 stars
4
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are mixed reviews regarding customer service, with some praising friendly and helpful staff, while others report rude and unhelpful interactions.
Service Decline
Many customers noted a decline in service quality and efficiency since the change in ownership, with complaints about longer wait times and inconsistent service.
Pricing Issues
Customers expressed frustration over inconsistent pricing and unexpected charges, particularly for printing and shipping services.
Positive Experiences
Despite the negative feedback, several customers highlighted positive experiences with specific staff members who provided excellent service.
- GOGokhan OguzFeb 22, 20265.0Always nice staff. My favorite UPS store ever.
- KTkxnq tirxsFeb 19, 20265.0Evan is so goated dude
- HHHadar HazanFeb 6, 20265.0The guy that works there is very kind and helpful. He is always pleasant. I go to that specific spot mostly because he is so nice. Otherwise all these places are the same.
- EEEmily EmilyJan 25, 20261.0以前我有退亚马逊的退货东西都是去这家UPS店、包括打印的材料、那些年輕的工作人員都挺好的。而且退货过程都是免費的、从來沒有收袋子的费用。自从这家店重新装修和人员变动之后、服务态度完全降低而且经常都是一个人上班会经常遇到排队、更让人惊讶的是当你排到的時候開始处理退货物品的時候就开始收费啦、这些亚马逊、拼多多网络商店退货明明是免費退貨却变成了收费。如果说是使用他們店的箱子裝需要收費应該可以理解、而現在是连一个袋子都要收費，真是无语。那个工作人員遇到排队人多的時候还会吼别人、态度太差、像这样的ups店怎么才一个人上班、肯定让大家都在排队等待。現在不喜欢这家UPS店、不推荐大家去、不要让自己不开心。
- MSmsp smpJan 5, 20262.0I don't use this location on a regular basis but I shocked at how the owner? clerk threw and slammed down my Amazon returns after processing. I stood there thinking if any of this arrives back broken, then what? If you're returning anything fragile, I sure wouldn't go to this location.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #0917 in Albany offer?
The UPS Store #0917 offers expert packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, computer access, and passport/photo ID services.
What are the store hours for The UPS Store #0917?
The store is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM. Holiday hours may vary.
Is The UPS Store #0917 open on Sundays?
Yes, it is open on Sundays from 10:00 AM to 3:00 PM.
Where is The UPS Store #0917 located?
It is located at 1971 Western Ave, Albany, NY 12203, USA, next to Hewitt's Garden Center.
What payment options are accepted at The UPS Store #0917?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #0917 have any special offers or discounts?
Yes, you can save big with their special offers and coupons available on their website.
Can I use fax and notary services at The UPS Store #0917?
Yes, the store provides both faxing and notary services for your convenience.
Is there free Wi-Fi available at The UPS Store #0917?
Yes, free Wi-Fi is available for customers at the store.
How can nearby locations like Endeavour Toys be useful during a visit to The UPS Store?
While visiting The UPS Store, you can easily visit nearby Endeavour Toys for art supplies or gifts, making it a convenient stop for additional shopping.
Are there any local service providers near The UPS Store that may complement business needs?
Yes, nearby businesses like Black Sheep Web Design and iProtect Corp provide web design and mobile phone retail services which might be useful for small business owners visiting The UPS Store.
What public or government organizations are located near The UPS Store #0917?
The National Association for Pupil Transportation, a public service and government association, is located nearby, which may be relevant for community-related engagements.
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