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Brand Certified

United States Postal Service

2.1
(230 reviews)

Business Details

2000 Vassar St, Reno, NV
89510, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2000 Vassar St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2000 Vassar St, Reno, NV
89510, United States

Hours

Reviews

2.1
230 reviews
5 stars
47
4 stars
16
3 stars
5
2 stars
9
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of communication.

Delivery Issues

Many customers reported lost or undelivered packages, with claims of miscommunication regarding delivery attempts and tracking.

Long Wait Times

Customers frequently mentioned long lines and slow service, often citing understaffing as a major issue.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with staff, indicating some inconsistency in service quality.
  • DS
    Daniel Stryker
    Feb 13, 2026
    5.0
    They did me a solid favor and have been very dependable. It looks like a tough job, but the crew here is consistently kicking butt!
  • LW
    Laura Wikey
    Dec 18, 2025
    1.0
    Can I leave zero stars? I have a Christmas gift going out of state that seems to have not made it past the Reno distribution center. I had another mailed the same day from my local post office that went from Reno to Queens, NY and then back to California, where it was supposed to go in the first place. I hate to think that we have thieves working in that distribution center but, at this point, what other choice do I have?
  • KK
    Kendra
    Dec 12, 2025
    2.0
    Avoid Lorna, she is extremely rude. She’s the one who looks like Patton Oswald. The rest of the counter people are nice.
  • EE
    Edna
    Dec 9, 2025
    1.0
    25 PEOPLE IN LINE AND OTS NOT MOVING FOR 15 MIN! 1 PERSON SERVING!
  • ZL
    zee Last
    Dec 2, 2025
    1.0
    Only if they had an option for zero stars I would give them that, because they surely don’t deserve one star. Nobody never does their job these days, it’s really pathetic. I won't be using USPS ever again. What a terrible experience, and lack of communication and service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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