Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2000 Vassar St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
223 reviews
5 stars
45
4 stars
16
3 stars
5
2 stars
9
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, leading to frustration and dissatisfaction.
Delivery Issues
Numerous complaints about lost packages, incorrect deliveries, and delays in mail service.
Long Wait Times
Customers frequently experienced long lines and wait times, often with insufficient staff to assist.
Inconsistent Experience
While some customers had positive interactions, many others reported negative experiences, indicating inconsistency in service quality.
Communication Problems
Customers struggled to get in touch with the post office, with many complaints about unanswered phone calls and lack of follow-up.
- DGDanica GibsonNov 14, 20251.0They are extremely rude at this location. Felt like being at a DMV. It's funny too, because they have signs that say don't forget to smile. LOL. When they don't smile at all and it's their way or the highway. They don't have any customer service skills at all. I honestly would LOVE for them to work in the serving industry so they can deal with people just like them.
- ADAloft Front DeskNov 6, 20255.0You all are doing an amazing job. Thank you for all you help.
- TSTom SholtsOct 9, 20251.0The cost of being competent in this world is extremely high. We scheduled an appointment at 9am and were told to arrive 15 minutes early. The doors were not even open until 9am. So we wasted 15 minutes sitting out front. Next, when the doors opened, an old impatient man cut in front of us despite our names being called first as we had scheduled an appointment and he was a walk in. We waited further, patiently. Next, we filled out everything perfectly. We made one small error - they didn't accept our driver's license and required our passports as we were applying for a minor. We told them we'd be back in 5-10 mins. We arrived back in 10 mins as we promised, and we waited in line for a full hour. 2 groups were in front of us and they were extremely incompetent. We stood there for a little over 60 minutes observing who was now in front of us - all of which were walk ins. These people didn't have things filled out correctly, they all took more than 30 minutes each. Most didn't have their photos taken already, so that was an additional delay. When we got to the front of the line over an hour later, it took 4 minutes for us to hand all our correctly signed paperwork to the employee who was responsible for having us waste a full hour of our life. We were penalized and had to wait a full hour for having everything done 95% correct. Welcome to America.
- JIJust Floor it!Sep 30, 20255.0Self service is great after hours.
- NNNicoleSep 16, 20251.0The service was AWFUL and the lady at the counter was VERY, VERY RUDE!! I asked her how much it costs to mail a postcard to Taiwan. She said it was $0.61, and she'd be right back because she had to get the stamps. While she rang me up, I noticed the stamp read USA. I asked her if that would still mail to Taiwan. She said it wouldn't. I asked her why she put a USA stamp on the postcard when I asked about mailing it to Taiwan. She went off on me and said I wanted to mail it to someone in the US. After several minutes of that, she finally got me an international stamp. Then she tried to charge me for both the USA stamp and the international stamp. She said she already put the USA stamp on the postcard, so I had to be charged for it. I told her I didn't ask her for the USA stamp so she cannot charge me for both stamps. It was not my fault she wasn't listening. With a horrible attitude, she finally peeled off the USA stamp and placed the international stamp on the postcard. Then she tossed the card at me. I asked her if I was supposed to drop it off somewhere else. She rudely grabbed it back from me. At the end, when I was asked about the service while paying, she answered it for me with a smiley face. Nothing about her, or her service, deserved a smiley face!!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Reno?
The United States Postal Service is located at 2000 Vassar St, Reno, NV 89510.
What are the operating hours for this USPS location?
The USPS at 2000 Vassar St is open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturdays from 9:00 AM to 3:00 PM. It is closed on Sundays.
Can I apply for a first-time U.S. passport at this post office?
Yes, this Post Office accepts first-time passport applications and most locations can also take your passport photo. Be sure to complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Yes, you will need to schedule an appointment online to access passport services as most Post Offices have set hours for this. Limited walk-in hours may be available at select locations.
What is the fee for a passport photo at the USPS?
The current fee for a passport photo at USPS is $15.
How can I rent a PO Box at this Post Office?
You can search for and reserve a PO Box online at the USPS website. After reserving online, you will receive instructions to complete your setup in person at the Post Office.
Are PO Boxes in this location accessible after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, though access hours may vary. Please check with this local Post Office for specific lobby hours.
What nearby postal facilities are close to the United States Postal Service at 2000 Vassar St?
Nearby postal-related places include the US Post Office, USPS Collection Point, US Postal Service Vassar branch, and another United States Post Office.
What other local services can I find near this USPS location on Vassar St?
Nearby services include car rental agencies like Hertz and Dollar Rent a Car, printing and office services at Office1, and health providers such as Absolute Dental and The Medicare Store.
Are there any convenient places to shop or eat near the post office at 2000 Vassar St?
Yes, you can visit Vassar Market for groceries and convenience items, Common Treasures for clothing, and Herbalife K,G Vida Saludable for nutrition and tea.