United States Postal Service

2.9
112 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1580 Grand Point Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1580 Grand Point Way, Reno, NV
89523, United States

Hours

Reviews

2.9
112 reviews
5 stars
46
4 stars
5
3 stars
4
2 stars
1
1 star
56
  • CF
    Cori Falken
    3 days ago
    1.0
    Rude and unhelpful. I was ignored for the first 5 minutes of my arrival. 2 post office people just standing at the window pretending I'm not there. I started a mail hold and went there on the day I was supposed to pick it up- they told me they had sent it out that day and I was SOL. I was frustrated- but I decided I would just start a mail forward since I was there and had my Real ID on me. They told me that I would need my birth certificate and rental agreements from both my previous and current address in order to start a mail forward. They said I could file the paperwork anyways and hope for the best. While I was filling out my paper (literally one paper) they told me to move over (get out of line) which was annoying because I was in a rush but oh well, I guess I shouldn't hold up the line. Then I was asked to move over again, because now, the mail people that were ignoring me decided that it was time to work and I was in their way. As I am filling it out I am being told to hurry up. They chastised me for coming in when I could have done it online. I tried doing it online but because I had already done a mail forward this year- they wanted to charge me 36 dollars. I told them this and they talked over me saying "its a scam, we don't charge" wouldn't let me finish a sentence. When I finally did get the certificate to change the address- sure enough it said in order to forward my mail I had to pay 36 dollars. Now- they are returning all my mail to sender and I am not receiving mail at either address. WORST. EXPERIENCE. EVER. What a waste of tax dollars.
  • JM
    Jeremy Mitchell
    Dec 1, 2025
    5.0
    All the one star reviews are from people who either didn’t do the prework (If your passport is that important, call and ask…) or are things caused by factors the local depot has no influence over (Transit times). I’ve never had any issues in the office and my letter carrier does a fine job.
  • DF
    Denise Finley
    Nov 26, 2025
    5.0
    I love the peavine post office always a pleasant experience
  • DM
    David Marley
    Nov 23, 2025
    5.0
    Fast and friendly..
  • CC
    Cameron
    Aug 2, 2025
    5.0
    Just finished mailing some letters and witnessed a man child who could barely dress himself get angry at the employees working the front counter. Staff was incredibly patient, respectful, and professional with the idiot. He complained that he had put a hold on his mail and claimed they had messed up. Their supervisor, very kindly, explained that the system did have an error on the day he had requested the hold, validating his concerns, and he still treated the supervisor with hostility and disrespect. I was impressed with the professionalism and patience this office used to handle someone who could have just checked their mailbox and gotten what they wanted. Great post office and excellent job taking care of a person who was out to cause problems! Hope the people at this office that had to deal with him have a better day and are treated with the same professionalism they showed someone who didn’t deserve it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.