United States Postal Service

2.0
188 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1050 N Hills Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1050 N Hills Blvd, Reno, NV
89506, United States

Hours

Reviews

2.0
188 reviews
5 stars
37
4 stars
8
3 stars
4
2 stars
5
1 star
134

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including misdeliveries, packages marked as delivered but not received, and delays.

Customer Service

Feedback indicates a significant lack of accountability and poor customer service, with many customers unable to reach staff by phone and experiencing unhelpful responses.

Employee Performance

Several reviews highlighted issues with employee competence and motivation, describing staff as lazy or incompetent, leading to frustration among customers.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific employees who provided helpful and friendly service.

Long Wait Times

Customers frequently complained about long lines and slow service at the post office, contributing to a negative overall experience.
  • KL
    Kyle Lovell
    Oct 21, 2025
    1.0
    I absolutely despise this company. They can never get orders correct? They can never get them actually delivered on time or where they're supposed to go. You always have massive problems getting a hold of anybody to correct any kind of situation. And this is like the bajillionth time that I've had issues with them. I have $300 worth of stuff that I need by a certain deadline and of course they don't deliver it to my house and they hold it because of their stupid whatever reasons. Just like the millions of other times that they've misplaced my packages delivered it to other people's houses and when you try to contact anybody they just pretty much tell you. Oh well. That's what happens in delivery. No, the USPS should be put out a business. It is so bad. Every other carrier does not have these mistakes and do not treat their customers the way USPS does. I'm absolutely livid that I have to deal with them for anything.
  • MM
    Mark
    Oct 2, 2025
    1.0
    Absolutely unacceptable service at this USPS branch. Our mail carrier flat-out refuses to check for outgoing mail. Flag up, flag down—it doesn’t matter, she ignores it every single time. Outgoing mail just sits there because she (and other carriers) can’t be bothered to do the most basic part of her job. Even worse, her supervisor won’t lift a finger to correct it. No training, no accountability, nothing. The employees here clearly don’t want to work; they just want to finish their route as fast as possible and go home. In any other job, this level of laziness and incompetence would get someone fired on the spot. Instead, this branch operates with zero shame, zero accountability, ZERO OVERSIGHT and zero pride in serving the community. It’s disgusting to see a public service settle for such a lack of excellence. Truly shameful. Outgoing mail will stay in your mailbox until you happen to get an junk mail. Expect pick-up for outgoing mail once per week - IF you're lucky!
  • KL
    KC Luper
    Sep 11, 2025
    5.0
    On a positive note, compared to other reviews, I just had wonderful service there a few days ago, I'm reporting that! Kuddos! ❣️
  • HM
    Heidi Muzyka
    Aug 30, 2025
    5.0
    I go to this post office numerous times a week. The employees are super sweet and always helpful.
  • KC
    Katy Ceccarelli
    Aug 21, 2025
    1.0
    No number to call and doesn't even try to deliver packages

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.