United States Postal Service

2.0
192 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1050 N Hills Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1050 N Hills Blvd, Reno, NV
89506, United States

Hours

Reviews

2.0
192 reviews
5 stars
38
4 stars
8
3 stars
4
2 stars
5
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight poor customer service, including unresponsive staff, long wait times, and a lack of accountability.

Delivery Issues

Many customers reported consistent problems with package deliveries, including misdeliveries, packages marked as delivered but not received, and failure to deliver to the correct address.

Employee Competence

Several reviews mention a lack of professionalism and competence among employees, with claims of laziness and incompetence in performing basic duties.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with specific employees who provided helpful and friendly service.
  • MM
    Monica Marquez
    4 days ago
    5.0
    Sheila is great.
  • LS
    Lauryn Suehowicz
    Dec 17, 2025
    1.0
    They suck
  • CB
    Caden Bigler
    Dec 17, 2025
    1.0
    Tried to call over the course of the entire day to correct an error in shipping. Not a single person picked up, called more than 20 times throughout the day. You guys should just unhook the phones and save some money, you could use it, you don't answer them anyway
  • DR
    Dee Reed
    Dec 1, 2025
    1.0
    Didn't deliver my package because they "didn't have access" when in fact there is 24 hours a day. Just say our employee didn't want to do there job.
  • KL
    Kyle Lovell
    Oct 21, 2025
    1.0
    I absolutely despise this company. They can never get orders correct? They can never get them actually delivered on time or where they're supposed to go. You always have massive problems getting a hold of anybody to correct any kind of situation. And this is like the bajillionth time that I've had issues with them. I have $300 worth of stuff that I need by a certain deadline and of course they don't deliver it to my house and they hold it because of their stupid whatever reasons. Just like the millions of other times that they've misplaced my packages delivered it to other people's houses and when you try to contact anybody they just pretty much tell you. Oh well. That's what happens in delivery. No, the USPS should be put out a business. It is so bad. Every other carrier does not have these mistakes and do not treat their customers the way USPS does. I'm absolutely livid that I have to deal with them for anything.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.