United States Postal Service

1.8
256 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 75 McCabe Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
75 McCabe Dr, Reno, NV
89511, United States

Hours

Reviews

1.8
256 reviews
5 stars
39
4 stars
7
3 stars
5
2 stars
6
1 star
199

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unhelpful, and dismissive.

Efficiency

Customers frequently reported long wait times and inefficient service, often citing understaffing and slow processing.

Management Issues

Several reviews pointed to poor management practices, including lack of training for staff and inadequate handling of customer complaints.

Mixed Experiences

While many customers had negative experiences, a few reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • JL
    Jessica Lenahan
    4 days ago
    1.0
    Don't come here. You'll be waiting in line forever, and the customer service is terrible.
  • CP
    Chris Price
    4 days ago
    1.0
    Horrible experience every time I’m in here but today was the worst. Staff doesn’t care about anyone coming in there. They all look very unhappy and they are so rude to everyone me the person behind me and the next. Shantel I believe the name tag said was rude but the short lady with black working next to her at the far left station when facing the counter was extremely rude and had no remorse for anyone with questions which is not helpful at all when you’re working customer service. Really unfortunate how I saw her treating elderly like she’s above them when she should be helping them. It’s funny because she did not have a name tag on otherwise I would’ve included her name, but I bet she doesn’t wear one because she doesn’t wanna be called out of her really bad customer service. Avoid this post office unless you’re doing self service
  • CG
    caleb graves
    Dec 31, 2025
    1.0
    Good luck getting ahold of them don’t answer the phone at all
  • DD
    Dana Dennis
    Dec 19, 2025
    4.0
    The postal employees are hard working and friendly at least when I engage with them. The population of customers has expanded over the years that the facility should expand also, or another USPS facility should be built.
  • TV
    Tyeler Viel
    Dec 8, 2025
    1.0
    If you’ve ever wondered what it feels like to step into a black hole where time moves slower and logic does not apply, just visit this post office. Somehow, they’ve perfected the art of having one open window, thirty people in line, and zero sense of urgency. You stand there watching the only employee on duty juggle passports, packages, and existential crises while the line wraps around like it’s Black Friday at Costco. Crowded? Always. Frustrating? Absolutely. Efficient? Not even by accident. It’s almost impressive at this point—like they’re committed to the bit. If you’re looking for a quick errand, go literally anywhere else. If you want to experience the patience test of a lifetime… welcome to the show.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.