United States Postal Service

1.8
249 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 75 McCabe Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
75 McCabe Dr, Reno, NV
89511, United States

Hours

Reviews

1.8
249 reviews
5 stars
39
4 stars
5
3 stars
5
2 stars
6
1 star
194

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, particularly mentioning a clerk named Jill who was described as dismissive and lacking empathy.

Management Issues

Customers expressed concerns about poor management and lack of professionalism, with calls for better training and accountability for staff.

Service Efficiency

Many reviews noted long wait times and understaffing, leading to frustration among customers trying to access services.

Mixed Experiences

While some customers reported positive interactions with specific clerks, the overall sentiment leaned heavily towards dissatisfaction with service quality.

Communication Problems

Customers experienced issues with the post office's phone lines being busy or non-functional, making it difficult to get assistance.
  • AA
    ALB
    Nov 8, 2025
    1.0
    I've filed a formal complaint with USPS about this location. The staff is extremely rude, especially the Asian woman named Leah. Also, my outgoing mail was not picked up for three days, mail delivery from origination points in Reno is taking 7, 10, 12 days to arrive (in one case, one item sent on the 1st from only 5 miles away didn't arrive until the 18th). My mail has been delivered to my neighbor. Mail that I sent on Oct 28th should have been received by now...it's been 12 days and they still don't have it. I just filed a second complaint.
  • G6
    gamecrusher 67
    Nov 3, 2025
    1.0
    No help package returned 😕
  • PS
    Peter Schermerhorn
    Oct 27, 2025
    5.0
    Friendly and helpful service.
  • BR
    Benigno Rocha
    Oct 2, 2025
    1.0
    Terrible service from a lady named Cristina at the front counter. Don’t know how she is allowed to treat customers so rude. Left with no additional help
  • JS
    Jonathan Schenk
    Sep 27, 2025
    1.0
    If you hate socialism youll hate the post office. They dont have to make customers happy, they only have to do the minimum to keep their job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.