The UPS Store

3.0
110 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4290 in Reno offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Kfc.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available

Location

The UPS Store
59 Damonte Ranch Pkwy, Reno, NV
89521, United States

Hours

Reviews

3.0
110 reviews
5 stars
51
4 stars
3
3 stars
2
2 stars
3
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise the friendly and helpful staff, others report rude behavior and poor service.

Pricing Issues

Many customers express dissatisfaction with high fees for services like printing labels and shipping, feeling they are being overcharged.

New Ownership

Recent ownership change has led to improved service for some customers, but others still report issues with staff performance.

Long Wait Times

Several reviews mention long lines and slow service, leading to frustration among customers.

Mixed Experiences

Overall, experiences vary widely, with some customers having positive interactions while others report significant issues.
  • TT
    Timber
    Dec 17, 2025
    3.0
    They charge 2.50 to print a shipping label not great. Staples doesn't if its UPS and FedEx doesn't of its a FedEx label. ... Staff is friendly but slow. Line was super long. Parking lot is full.
  • DB
    david Borger
    Dec 11, 2025
    5.0
    NEW OWNERSHIP COMMITTED TO CUSTOMER SERVICE - I highly recommend this location for all the services they provide. New ownership is committed to customer service and it shows. There's no longer any reason to go any where else. It is my "go to" for all things that keep my law practice moving forward.
  • JA
    Jelena Abdagic
    Nov 21, 2025
    5.0
    Great service, employee went above and beyond to help.
  • RI
    ryan irwin
    Nov 11, 2025
    5.0
    These people are the best!
  • CD
    Camille Davis
    Oct 27, 2025
    1.0
    I’m a Notary and have to use UPS for drop offs It is normally a in and out situation. I just spent 10 minutes in line (with no acknowledgment, a “hello we’ll be right with you” would have been nice but no, nothing.) I ended up leaving and going to another one by my house. Customer service training definitely is needed. And employees that have sense of urgency . The line was backed up to the door and the employees didn’t care.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4290 in Reno offer?

The UPS Store #4290 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/photo ID services, and computer access for your convenience.