The UPS Store

Reviews

• RR

  Robert

  6 days ago
  5.0
  Was at 561 Keystone Ave, Reno earlier this morning. The UPS gentleman was extremely friendly and helpful. I needed to send my Oura Ring back to Finland (thank goodness still had 1 month remaining on the 12 month warranty, lol). I asked home which sized envelope I should purchase and he pulled out a UPS bag and saved me the cost. Great stuff!
• BR

  behnaz Reid

  Nov 16, 2025
  5.0
  The staff at keystone location # 0949 in Reno are the reason I keep going back to this store. They are so helpful, professional and friendly. Sometimes I know that it costs less to go to post office, but I still go to this UPS location, because they get everything done in no time, hassle free. I truly appreciate their service. Highly recommend them to everyone needs shipping and delivery services in Reno area. Thank you so much.
• ML

  Mark Ledebuhr

  Nov 15, 2025
  1.0
  I go to conferences frequently and ship packages to UPS stores all the time with my booth items, It's really convenient, and I normally pay between $15 and $50 for a location to receive my packages. They usually have to hold them 2-5 days. For some absurd reason, this location was so proud of their receiving services that they charged me $190 for the same privilege. I walked in, and the gentleman who turned out to be the owner was quite pleasant and allowed me to grab my packages and self-serve loading them into my car. He was fairly busy so he kept taking money from other people while I did this, then I waited in line again to pay him. I get to the front of the line and he tells me that it's going to be by the pound and that the bill is substantial, then goes on to checking out other customers without finishing the transaction with me. Turns out he wanted $190 for holding my three boxes for 2 days. For reference it only cost $200 to have them shipped from Michigan to Reno by ground. I've never had another UPS store attempt to charge me like this. He offered to take $40 off, making the bill $150. Since I didn't really have an option, when he finally got around to taking care of me I paid him. He insists that this is UPS policy and not his, and if that's so the one star goes to UPS as well. He really gets a one star because this absurd cash grab for him to keep three of my boxes in the back corner of the shop. You would think making $150 for some total of 3 minutes work, he would at least stop what he was doing and help me bring it out to the vehicle. Instead I got to wait in line while he took money from 10 other customers. I will never do business with this location again and would advise people to find out charges ahead of time before you do.
• RO

  Rita Olla

  Nov 4, 2025
  5.0
  I got nice support, compentency, and good suggestions to ship my documents via UPS
• JJ

  Justa Junker

  Aug 12, 2025
  1.0
  This UPS Store location has demonstrated a repeated failure to provide the services I have paid for under my mailbox rental agreement. I drove over 2+ hours round-trip to pick up a package, only to find an unannounced paper sign on the door stating they were closed due to a remodel. No call, no email, no prior notice was given. Over that weekend, they also made a deliberate decision to reject all incoming packages without informing customers. The next morning, I called and spoke with Tyler, who confirmed my representative could pick up my package with a screenshot of the tracking information — “no problem.” Relying on this statement, I sent someone on a 45-minute round-trip errand to retrieve it. When they arrived, Nick, the manager, refused to release the package, directly contradicting Tyler’s statement, and treated my representative with extreme rudeness. I called immediately after and was met with the same disrespect from Nick, who also refused to quote me a shipping cost and claimed they could not ship until “tomorrow” because their “systems were down.” When I informed Nick that I would be canceling my PO Box due to repeated service failures, price increases, and misleading information, I requested a prorated refund. He flatly refused, citing the contract. To be clear: A “no refund” clause does not give a business license to materially fail in providing the core service paid for. In my view, these repeated closures, package rejections, and contradictory employee statements constitute a material breach of the agreement. If this matter is not resolved with a prorated refund, I will have no hesitation in pursuing the matter in small claims court for breach of contract, as well as seeking reimbursement for the travel costs incurred as a direct result of their actions.

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