The UPS Store

2.3
195 reviews
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Business Details

216 Lemmon Dr, Reno, NV
89506, United States
(775) 677-7888
https://locations.theupsstore.com/nv/reno/216-lemmon-dr
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4252 in Reno offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - East Of Interstate 395 North, On Lemmon Drive.

Details

  • DeliveryNot available

Location

The UPS Store
216 Lemmon Dr, Reno, NV
89506, United States

Hours

Reviews

2.3
195 reviews
5 stars
52
4 stars
12
3 stars
5
2 stars
4
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, although some reported rude behavior from certain employees.

Operational Issues

Frequent complaints about inconsistent opening hours and early closures, leading to customer frustration.

Long Wait Times

Customers consistently noted long wait times due to insufficient staffing, especially during busy periods.

Mixed Experiences

While some customers reported positive experiences, others highlighted significant issues with service quality and management.

Pricing Concerns

Several reviews mentioned dissatisfaction with shipping costs and additional fees for services, leading to perceptions of poor value.
  • SH
    Steven Howard
    Oct 9, 2025
    5.0
    Tremendous help with an amazon return really appreciated the help
  • AR
    Alijah Reese
    Oct 7, 2025
    5.0
    Just left this store on Oct 7 on morning shift. These ladies really go out of their way and are really good at their jobs. Definitely recommend.
  • JL
    Jason Lewis
    Oct 4, 2025
    5.0
    I ship here all the time and the employees are very helpful.
  • KM
    Kimberly M
    Oct 3, 2025
    4.0
    THIS PLACE HAS DONE A 180! (since my first ⭐️ review) WELL DONE! It's HIGH TIME this location gets its KUDOS! 👏 👏 👏 My first reviews of my local UPS store was one ⭐️ ifI could have given zero, I would have! This staff is doing fantastic and needs to be recognized for their "job well done!" with speed and customer service. Having managed in the customer service industry, I can say they are doing a good job. Always room for improvement. I do have a pet peeve, and sure not to be the only one that does not like to be called by a pet-name, like sweetie! Save that for your loved one. Oh and your door is now slamming shut. 😖 Keep up the good work! ⭐️⭐️⭐️⭐️⭐️
  • TD
    Travis Devine
    Oct 3, 2025
    5.0
    Malerie, Jadeep, and Evie were a great help. Very nice staff.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4252 in Reno offer?

The UPS Store #4252 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.