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The UPS Store

2.3
(203 reviews)

Business Details

216 Lemmon Dr, Reno, NV
89506, United States
(775) 677-7888
https://locations.theupsstore.com/nv/reno/216-lemmon-dr

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4252 in Reno offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - East Of Interstate 395 North, On Lemmon Drive.

Details

  • DeliveryNot available

Location

The UPS Store
216 Lemmon Dr, Reno, NV
89506, United States

Hours

Reviews

2.3
203 reviews
5 stars
56
4 stars
12
3 stars
5
2 stars
4
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rudeness and unhelpfulness.

Efficiency

Many reviews mention slow service and long wait times, often due to insufficient staffing during busy hours.

Store Hours

Customers frequently express frustration over inconsistent store hours and early closures, leading to inconvenience.

Management Issues

Several reviews highlight poor management practices, including lack of communication and inadequate staffing.

Positive Changes

Some customers note significant improvements in service and staff behavior under new management, contrasting with previous negative experiences.
  • JG
    Jason Gillespie
    2 days ago
    5.0
    Sometimes there might be a bit of a line and have to wait for a bit to get service. But overall have always had a good experience here. Friendly staff and helpful if you have a question.
  • EM
    E M
    5 days ago
    5.0
    I've always had quick and friendly service here
  • CQ
    Christina Quade
    6 days ago
    1.0
    When I first went in there the lady that helped me I'm sorry I don't remember her name was wonderful the person who made copies for me messed them all up and not all the papers were sent equally to the two addresses that I need today I called and I was hung up on now I call back and it just it rings and rings and rings and then it goes to busy call back six times and the same thing happened because she didn't know how to answer my question she should have got somebody to do it horrible
  • EJ
    Efrain Gonzalez Jr.
    Feb 3, 2026
    1.0
    The usp store of good but reaching to customer service through the phone not good
  • DS
    Deserea Stone
    Jan 29, 2026
    1.0
    Staff is very rude and not compassionate at all! My package required a signature it was originally being delivered to my home address. They gave me a range of dates when I tracked my package which was not helpful people work. So I thought I will change the delivery to my local store to my surprise it’s charged me like $7 to do so. Which I did, I didn’t have another choice. Today I go to collect my package and my shipping address was under my husbands name. It was refused even though we have the same last name due to recent policy change, spoke with the manager he couldn’t make an exception even though I can show that I put my name down as the person to sign for the package when I had to change the delivery to their store and pay which I think it bad customer service! Even though I can prove that the purchase was made in my name.This new policy is horrible my husband works until 7:00pm and works weekends. If they have the same last name just do us all a favor and honor it.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4252 in Reno offer?

The UPS Store #4252 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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