The UPS Store

Reviews

• LS

  Laurie Scott

  Nov 8, 2025
  5.0
  Handles all my returns to Amazon in a professional and friendly atmosphere.
• MJ

  Mark Jensen

  Sep 22, 2025
  5.0
  ⭐⭐⭐⭐⭐ The UPS Store in Mesquite is hands down the best of the best! I’ve been working with this location for over 2 years, and every single time I need something, they go above and beyond to make sure I’m taken care of. Their team is professional, reliable, and always willing to go the extra mile. It’s rare to find this level of consistency and customer service these days, but they deliver it every time. Highly recommend this location—you won’t find a better UPS Store anywhere!
• CS

  cathryn schiring

  Aug 6, 2025
  1.0
  Do not mail using service other than UPS, such as USPS. The person waiting on me did not make it clear that my large envelope letter to the IRS was being mailed USPS...the person said it had to go certified because it did not have a street address, but I thought the person meant UPS had a certified service. I did become aware that it was going USPS, but I just wanted to get it in the mail, and if this was my only option, I would just pay whatever upcharge. As I thought I was going to be mailing via UPS, I did not have an envelope ready with address and return address; I assumed they would generate the label on their system. I was directed to get an envelope on the back wall ($0.55 for 9" x 12") which the person proceeded to write the address and return address on by hand...I said "you are writing that by hand? you're not even making out a label?" I honestly was so flustered I just accepted it, but seriously, you are a business store which is supposed to be providing professional services and you are addressing letters in hand writing? If someone came to my house I can print them off a mailing label in about 30 seconds. Also, I asked if mailing it certified I would be able to track when it got to it's destination, and the person said no, not via the certified service, but since I had added the return receipt I would know it got to it's destination when I received the green card back; this is an incorrect answer. When you mail USPS certified there is a tracking number that shows where the envelope/package is through it's journey, just like if you are tracking priority of express mail. Well here is the icing on the cake...when I got home I looked at my receipt and the bill was $18.97. Certified mail is $5.30 and Return Receipt is $4.40 and First Class for the envelope should have been $1.68. The person charged me for Ground Advantage, which is a service the post office offers for PACKAGES (USPS Ground Advantage is a new shipping service introduced by the United States Postal Service, effectively replacing First-Class Package Service, Parcel Select Ground, and Retail Ground. It offers a cost-effective way to ship packages up to 70 lbs within a 2-5 business day delivery timeframe.), which starts at a rate of $10.50. I called the store and talked to the person about this directly and the person did not even understand that they had used the wrong service for mailing an envelope. The person kept saying there is an upcharge, (which I understand I am being charged more than USPS would charge directly), but apparently that means they can charge for a more expensive service (mailing a package instead of an envelope) to make more money. I have never had bad service at this store before, but seriously, do not mail using USPS services here.
• EA

  E. Akins

  Jul 23, 2025
  5.0
  The staff were so helpful & kind to me. Jon went out of his way to help me solve a shipping issue I had with no benefit to him. He went above & beyond & really saved me.
• TO

  Travis Olsen

  Jun 26, 2025
  5.0
  Best Customer Service I've ever had ...anywhere. So grateful to the store manager. Being a Manager myself..I just think that exceptional service deserves exceptional recognition.

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