The UPS Store

Reviews

• FF

  Flash Forward

  2 days ago
  1.0
  I believe the employee lied to me. I visited on 4/10/26 at 2:45PM. There was a black woman working. She was the only one at the desk. I dropped off my packages and said “I’m dropping these off here, I don’t need a receipt.” She said nothing to me. After a long time of silence I asked if she had heard me and she started escalating the situation with attitude. She said “what are you dropping them off for?” I said “For service by your company, UPS, to ship them.” She said “are you shipping them or delivering them?” I honestly didn’t know what she was talking about and she had a lot of attitude. I said “this has a label and goes to my customer.” She said nothing. I said “do you have it from here?” She rolled her eyes and said “I guess.” There was no need for flippant responses. I then asked for her name. She wouldn’t tell me without me telling her my name. Not professional. She told me her name was Sky. This is where I think she lied. After the bad experience I said I changed my mind I’d like to get a receipt. She then took off her name tag and came over to the counter. I don’t believe her name is Sky. Why would a rep refuse to give their name, and then take off their name tag before coming over where I could read it? Customers shouldn’t deal with bad attitude and service from employees. It would be very easy for the manager to check if there’s anyone named Sky. It would also be easy to check the camera footage and see if she took off her name tag before coming to the counter. Others have left google reviews commenting on a person with a different name causing the same problems. If she’s a liar then she should be fired immediately.
• PM

  Pooneh Shayegan Majd

  Mar 31, 2026
  1.0
  I had a very frustrating experience at UPS. The employee assisting me was extremely rude and unprofessional. Instead of helping, they kept insisting that the issue was with my QR code and made me wait unnecessarily for a long time. The way they spoke to me felt disrespectful and, honestly, came across as discriminatory. After wasting my time, they finally switched the scanner device—and suddenly everything worked perfectly. It was clear that the problem was with their equipment, not my QR code. There was no apology, no accountability, and the overall attitude was very disappointing. Customer service should never feel this way.
• DS

  Devorah Shalev

  Mar 23, 2026
  5.0
  Sharol was very kind and helpful. She pointed out things that were needed for my international package that I didn't know about, and took the time to help me do them. I really appreciate her help!
• TP

  Tiffany Porter

  Mar 14, 2026
  1.0
  Super rude. Be an adult and use your words.
• LJ

  Lucinda Jean-Baptiste

  Mar 9, 2026
  5.0
  I don’t understand why I am writing so much to this. I had a great experience.

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