United States Postal Service

2.5
298 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1801 S Decatur Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1801 S Decatur Blvd, Las Vegas, NV
89102, United States

Hours

Reviews

2.5
298 reviews
5 stars
90
4 stars
20
3 stars
12
2 stars
9
1 star
167

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of employees being dismissive and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of the delivery service.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment indicates a significant number of negative experiences overshadowing the positive.

Accessibility Concerns

Customers expressed dissatisfaction with limited access to services, including locked doors during posted hours and lack of assistance during busy times.

Communication Problems

Frequent issues with phone communication, including unanswered calls and vague responses from staff, leading to customer frustration.
  • LD
    Laura Davidson
    4 days ago
    5.0
    I have come to this place many times.... but today was wonderful. I had a lady named Tee help me and she was an absolute joy to talk to. She was efficient, cheerful and made an otherwise mundane task the highlight of my day. This lady is the best and such a pleasure to meet. Thanks Tee! Your smile made my day!
  • KS
    Karel Saquing
    Oct 25, 2025
    1.0
    Staff is rude, does not take accountability, and actively misrepresents the concerns presented by customers. They cannot follow a simple timeline of events, use information to draw accurate conclusions, and instead deliberately misinterprets what is being said to avoid responsibility.
  • LS
    Leila S
    Oct 7, 2025
    1.0
    YOUR SUNDAY WORKERS SHOULD BE LOOKED AT THEY CONTINUALLY GIVE FALSE EXCUSES FOR NON DELIVERY , I HOPE THE RITE PERSON SEES THIS. YOU CANT SAY MY DRIVEWAY IS BLOCKED WHEN I DONT EVEN HAVE A DRIVEWAY . 89107 GO FIX YOURSELVES YOU HAVE THE SIMPLEST JOB IN THE COUNTRY. LAS VEGAS 89107SUNDAY GET IT TOGETHER YOU GET NO STARS THE OTHER POSTAL WORKERS ARE COOL
  • JA
    Jenise Aubry
    Oct 6, 2025
    1.0
    Please get it together over there, 5 of my envelopes have gone missing/lost in the last month and one was my mortgage payment. Were going to need you to do your job like stat and knock off the lazy nonsense!
  • JY
    Jon Ybarra
    Oct 6, 2025
    1.0
    Xander is the reason for the low review. I never have an issue unless he is at the counter. Awful customer service and treats the other employees with disrespect.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.