United States Postal Service

2.5
303 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1801 S Decatur Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1801 S Decatur Blvd, Las Vegas, NV
89102, United States

Hours

Reviews

2.5
303 reviews
5 stars
92
4 stars
20
3 stars
12
2 stars
9
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being confrontational or dismissive.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of the delivery service.

Accessibility

Customers noted issues with access to services, including locked drop boxes and limited hours, which hindered their ability to use the post office effectively.

Positive Experiences

Some customers highlighted positive interactions with specific staff members who provided helpful and friendly service.
  • KB
    Kyla Burton
    Jan 3, 2026
    5.0
    Always good service and usually quick. This location (Decatur & Oakey) in Las Vegas, NV is really old but they handle everything well and efficiently. It seems to be a quicker in & out than other locations.
  • SS
    Santiago
    Dec 31, 2025
    1.0
    DO NOT DROP OFF PACKAGES HERE! SECOND TIME I’VE HAD TO DO A MISSING PACKAGE REQUEST. IT HAS BEEN A TOTAL OF ABOUT 8 PACKAGES COMBINED! UNACCEPTABLE! THEY’RE NOT EVEN GETTING SCANNED THAT THEY HAVE THE ITEMS!
  • AC
    Angel Coco
    Dec 23, 2025
    5.0
    Wondering if Google could post holidays hours on the result page. It would be very helpful, especially for elderlies and those who don’t drive.
  • ST
    Suliman Tanus
    Dec 13, 2025
    1.0
    The laziest postal service, pos management, pos. Fix that stupid drop of, every time I come after hours this stupid box is locked, stupid management aoiiiiiiiiiiiiiiiiiiiiiiiii :(
  • LC
    Linda Chen
    Dec 10, 2025
    1.0
    I visited this location to drop off prepaid packages for my small business. During my visit, I used the USPS blue collection box as I normally do. These metal drop boxes often make loud noises when the handle snaps back, and at times small packages become temporarily wedged in the chute. It is common for the flap to require a couple of attempts before the package fully drops. For my last package, I believed the size might exceed what the box could easily accept, so I approached the front counter. The package had already been scanned at the self-service kiosk, and I had my receipt. However, the clerk at the desk refused to take the package. I returned to the self-service drop box and was ultimately able to place the package inside. As I was finishing, an employee suddenly rushed toward me and yelled for me to stop. His tone was aggressive, and he stood extremely close to me in a way that felt intimidating and unprofessional. It appeared he was reacting to the noise made by the metal drop box, which is normal given its design and age. This interaction was alarming and unacceptable. While I understand the equipment can be loud, there was no reason for the employee to approach me in such a confrontational manner. A calm explanation using a respectful tone and neutral body language would have been the appropriate response.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.