United States Postal Service

1.9
415 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2449 N Tenaya Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2449 N Tenaya Way, Las Vegas, NV
89128, United States

Hours

Reviews

1.9
415 reviews
5 stars
75
4 stars
9
3 stars
9
2 stars
19
1 star
303

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to insufficient staffing, especially during peak hours.

Customer Service

Feedback on customer service was mixed; while some employees were praised for their friendliness and helpfulness, others were described as rude and unprofessional.

Package Handling

There were multiple complaints about mishandling of packages, including damage and theft, leading to a lack of trust in the service.

Inconsistent Experiences

Reviews varied widely, with some customers having excellent experiences while others reported severe dissatisfaction, indicating inconsistency in service quality.
  • MB
    Mary La Barbera
    3 days ago
    1.0
    Always line out the door and 1 person working
  • SK
    Steve Krueger
    Jan 2, 2026
    1.0
    This place needs some help. They don’t even try to surge more employees when the rush of the day arrives. One lady just leaves the front service area and leaves a customer standing there. The line is out the front door and one lady is left to do everything.
  • MJ
    Mary Jaaay
    Dec 12, 2025
    3.0
    I love how I was greeted by a big smile. My Only issue is this person couldn't tell me if Canada is already accepting mail from other countries. I didn't even know about the strikes in Canada!!! I had to Google it and found out it was resolved. Now why does USPS folks don't have this information makes me wonder! She could've taken my letters! Ugh!
  • AG
    Aeriel G.C.
    Dec 9, 2025
    2.0
    It is unfortunate that I have to leave this review considering there are a few employees here that are awesome. Kevin and one of the ladies (I think her name started with a D) here are always very kind, patient, and professional. I have seen them get yelled at by very impatient customers and they handled it very well. They need a raise. I do wish they had a sign that if customers come in yelling, they have to leave because it's a consistent issue. That being said, this is the second time I've come to this location and have felt aggression from some of the other employees. Very belittling and unprofessional behavior, unprompted. I am going to avoid this location as much as possible and an looking into shipping with other carriers for my business. I have fragile packages and the line of communication for how they are delivered needs to be professional. This is a service I am paying for.
  • LC
    Lou Colagiovanni
    Dec 8, 2025
    1.0
    This disgraceful post office only has one person working during the rush-hour in the weeks leading up to Christmas. With a line stretching out the door.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.