United States Postal Service

2.1
261 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4975 University Center Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4975 University Center Dr, Las Vegas, NV
89119, United States

Hours

Reviews

2.1
261 reviews
5 stars
61
4 stars
11
3 stars
6
2 stars
10
1 star
173

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.

Long Wait Times

Many customers reported long wait times and understaffing, leading to frustration during visits.

Inconsistent Hours

Several customers noted that the post office often closed before the posted hours, causing inconvenience.

Package Issues

Frequent complaints about lost or mishandled packages were reported, indicating a lack of reliability in delivery.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members.
  • LA
    Liz A.
    Dec 29, 2025
    1.0
    Awful service. 4th package lost / RTS / undeliverable… that had been scan as OFD to my building… website tracking says it’s here… they insist it isn’t. I’m gonna put an AirTag in the next one and show up at the drivers house that takes it from me. I can play airline games too.
  • DD
    DJ
    Dec 26, 2025
    1.0
    The mail man. Has a priority mail that was supposed to be hand delivered to me. Just because im in an apartment complex does not mean that you only put mail in the mail room and do not go to the actual tenants apartment. I have a camera on my front door that will show, he never attempted to knock on my door. You know what is in that package the day after CHRISTMAS!? MY FAMILYS recently deceased family member THEO!! I will be taking this up the ladder. You will never be allowed to drive around with someone's loved ones ashes all day. When you were at my home and was to lazy to come to the apartment. What am I supposed todo. Wait in the mail room all day? Thats why the package costs more right?! This is completely unacceptable!
  • RG
    RAJENDRA “RA” GURUNG
    Dec 19, 2025
    2.0
    First time I'm using USPS service at this location and it went pretty disappointing only because of the impolite and rude manner of this old lady at the counter having filipino accent, speaks pretty loud and rough to customers instead of being polite and humble. I will not go back to this location again to use usps services just to ruin my day and my mood. Other than that everything else is just fine at this USPS location.
  • JN
    Jocelyn Newman
    Dec 2, 2025
    1.0
    Would not assist me and helping finding my package although online it said it was delivered here, and was very dismissive
  • UA
    Utopia AEC
    Nov 28, 2025
    2.0
    I have to come to this location because my main location burned 🔥 down in August 2025. And things have been very disappointing! Very slow customer service after 3pm. Also during the work week there should be at least 2 people in the from Mondays to Fridays because 2 branches are under 1 location now until further notice. This is very disappointing!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.