Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7925 W Russell Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.8
603 reviews
5 stars
93
4 stars
13
3 stars
19
2 stars
30
1 star
448
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently reported long wait times due to insufficient staffing, often with only one or two clerks available during peak hours.
Customer Service
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional, leading to significant dissatisfaction.
Mail Handling Problems
Numerous complaints were made regarding lost or misdelivered packages, with some customers suspecting theft or mishandling by employees.
Facility Management
Customers expressed frustration over the overall management of the post office, citing poor organization and lack of accountability from management.
- OSOlivia SwaidaJan 5, 20261.0I would give zero stars if that were an option. This USPS location was an extremely frustrating experience for many reasons, but what inspired this review was the behavior of Bianca, the employee working the pickup-only counter. Her demeanor was extremely rude and dismissive. She is condescending for no particular reason and was unprofessional throughout a very basic interaction. I asked a simple question about how to obtain my mail and mailbox key after recently moving. Instead of receiving clear guidance or assistance, I was met with short, rude responses and an unwillingness to help. The tone used was inappropriate for a customer-facing role and made an otherwise routine request unnecessarily uncomfortable. Even the person behind me in line made an empathetic comment to me about how rude she was and how poor this location is, and how much she dreads coming here. This location has a lot it needs to work on. Bianca’s approach to customer service reflects poorly on this location as a whole. Basic courtesy and professionalism were lacking, and it is disappointing to encounter this level of treatment when simply trying to complete standard postal business. I would strongly advise management to address this issue. They probably won’t considering this place has a 1 star review rating with 600+ reviews, clearly they don’t care. Sad.
- SKSteven KordichJan 3, 20261.0This worst service in America!! For the third time in the last two years, they delivered a package from eBay to the wrong mailbox here in 89117. I don't understand how they can employ such incompetent people!? Incredibly incompetent company and people who work in it!
- MDMonica DiazDec 17, 20253.0As with every post office, not enough people working the counter. Right now it's the holiday season, looooong line and only 2 people working the counter. Of course people waiting are going to get upset and leave bad reviews. The people that work the counter are great people. But they are stressed trying to help people quickly as possible. Management needs to help the worker at the counter by getting their counters staffed. Or being in the lobby helping customers. A lot of customers don't know what they need to do and get to the counter not prepared, which would help the line go faster and smoother. The counter workers and pick up window workers get 5 stars! Management gets overall 3 stars.
- EGEliza GDec 16, 20251.0These people truly hate their job. What do you mean you don’t know how to tape a package ? Please get better people I’m sure there’s a lot of people who needs a job who would be doing much better here. Absolutely everyone that works here is terrible
- CCcasseyDec 15, 20251.0very inconsiderate of your time
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 7925 W Russell Rd?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and most locations can take your passport photo. Remember to complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices offering passport services require scheduling an appointment via the online scheduler. Limited walk-in passport hours are available at select locations.
What are the operating hours of this USPS Post Office?
Monday to Friday, it's open from 8:30 AM to 5:00 PM, and on Saturdays from 9:00 AM to 3:00 PM. It is closed on Sundays.
Can I get a passport photo taken at this USPS?
Yes, you can get a passport photo taken by making an appointment using the online scheduler.
How can I reserve a PO Box at this Post Office?
You can search for and reserve a PO Box online at https://www.usps.com/manage/po-boxes.htm. After reserving, you will complete your setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, though access hours may vary, so please check directly with the Post Office.
What nearby places can help me navigate to the United States Postal Service at 7925 W Russell Rd?
Nearby places such as the Nevada State Assembly and the US Post Office serve as landmarks to help locate this USPS. Visiting these spots can assist customers in finding their way or accessing additional community services.
What attractions can I visit near the USPS Post Office on W Russell Rd before or after my visit?
You might consider visiting The Orleans Hotel In Las Vegas, a casino and hotel nearby, or stop by the Crystal Galleria for flowers and gifts. These locations offer entertainment and shopping experiences close to the Post Office.
Are there any nearby food or refreshment options when visiting this USPS location?
Yes, 5098 bread, a smoothie and juice bar and bakery, is nearby, providing good options for refreshments before or after your visit to the Post Office.