United States Postal Service

2.1
397 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 455 E Pebble Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
455 E Pebble Rd, Las Vegas, NV
89123, United States

Hours

Reviews

2.1
397 reviews
5 stars
88
4 stars
16
3 stars
15
2 stars
14
1 star
264

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees being friendly and helpful while others are reported as rude and unprofessional.

Long Wait Times

Many customers expressed frustration over long wait times, often citing lines that extend out the door and slow service.

Lost Packages

Numerous reviews mention issues with lost or misdelivered packages, leading to dissatisfaction with the reliability of the postal service.

Staffing Issues

Several reviews highlight a lack of staff during busy hours, contributing to the long wait times and poor service experiences.

Mixed Experiences

While some customers report positive experiences with specific employees, others have had negative interactions, indicating a lack of overall consistency in service quality.
  • SL
    steven lassiter
    Jan 3, 2026
    5.0
    Helpful and friendly staff...quick service.
  • HW
    Heather Wild
    Dec 30, 2025
    1.0
    Paid for a new key and they were supposed to hold my mail while waiting for the key. ( was told it would take 3-4 weeks) i have now been down to this location 5 times in less than a month, among phone calls to this facility as well - and they didn’t hold my mail they returned it all to sender and lost my paperwork ( thank gosh I have it in email) Clearly lacking any sort of communication, organization skills and lost a bunch of my kids Christmas presents and have taken zero accountability. There’s a reason why they have a 2.1 rating !!
  • SW
    Shadow M Weatherholt
    Dec 29, 2025
    5.0
    I literally don't know why this post office has such a low star rating. It's my favorite, I come here a lot. The street it's on is peaceful, there's always close parking, the people are nice and helpful and most of them work efficiently to keep the line moving. (I've seen maybe 1 lady chitchat). They have a nice size pkg drop opening, so I usually dont even have to wait in line I can just use the drop. I definitely wait less time in line here than any other post office on the east side or west side. And it's close to multiple freeway exits.
  • NA
    N Aguirre
    Dec 28, 2025
    1.0
    Always a line that takes FOREVER.....think DMV Sloths on Zootopia (iykyk) and for the damn life of me i dont understand how the drive thru mailbox is ALWAYS OVERLY full.....I also don't understand the ignorance and laziness of mankind that prevents them from simply going inside and dropping their mail in the slot....but thats another topic. (Why keep stuffing stuff in there when its already overflowing?! 🤦🏽‍♀️)
  • DD
    Diann D
    Dec 23, 2025
    1.0
    No local number missing or late packages!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.