The UPS Store

Reviews

• KK

  Kristopher Kidd

  Apr 29, 2023
  5.0
  Friendly and speedy service. Store is clean. That's all I can ask for. 5 stars!
• GJ

  George Johnson

  Oct 22, 2021
  2.0
  First, I must say that my package was delivered safely, so I'm happy about that. Although much of that credit goes to larger UPS delivery organization rather than this individual store. I found the $100+ price for ground residential delivery to be a bit excessive. But I reluctantly paid because I was away from home and the package had to go out. I later reviewed my receipt and found that the 9 lb 1.2 oz package had a "42.00 lb billable wt (dim wt)." I returned to the store the next day and asked an employee about this difference and he could not explain it but seems sympathetic, so he agreed to have the manager call me when they arrived. I've yet to receive a call from that manager. A week later, I called the store and spoke to the assistant manager. He explained the concept of "dimensional weight" which sounded bogus to me, but I'll acknowledge is a valid shipping concept in the industry (that seems to work to the advantage of the shipping company). He then proceeded to tell me that the dim weight didn't matter and the price would have been the same regardless. So I received the service that I purchased, but I have concerns. 1. The price seemed excessive, but seems to be UPS standard. 2. Front line worker had not been trained to explain company pricing. 3. No follow-up by manager. I fault myself for not understanding "dimensional weight." I encourage anyone shipping larger dimension items to understand this and minimize package size to minimize cost.
• SE

  Sando Ette

  May 11, 2020
  5.0
  I had to drop off a package to return to Amazon and I was afraid because I’ve had surgery and was under restrictions. They came out to the car and unloaded it out of my trunk and I’m just very appreciative. I know they didn’t need to do that.

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