The UPS Store

Reviews

• KS

  Karen Schreck

  Feb 13, 2026
  5.0
  Every time I go there, staff are kind and helpful. Always acknowledge me even when they are busy. This is my go to place to send and return packages.
• FP

  Filipo Pines

  Feb 5, 2026
  5.0
  Had a great experience today in this store, they cleared the line fast and they’re fun to talk too. Keep the energy guys!
• NM

  Nathan Mandarich

  Jan 28, 2026
  1.0
  Extremely disappointing service – misleading guarantee and alarming lack of responsibility I paid over $200 for UPS Worldwide shipping at this UPS Store, based on a clearly stated guarantee that if the package was not delivered by the promised end-of-day date, a refund would be issued. The package was not delivered on time, and since October I have been forced to chase a refund that should have been honored under UPS’s own service guarantee. What is most troubling is that the store owner has been fully informed of the situation, yet appears to have little to no interest in helping a customer who is clearly in a vulnerable position. I continue to be told that requests have been submitted, but nothing ever materializes. Instead of taking responsibility, the burden is repeatedly shifted back onto me to contact UPS customer service on my own. This raises a serious question: how can a business operate while charging premium prices, yet show such a lack of concern when its own guarantees fail? If a store chooses to sell expensive shipping services with promised protections, one would reasonably expect the owner to actively assist customers when those protections are not honored. Calling UPS customer service only leads to being transferred endlessly, with no accountability, no clear answers, and no resolution. Meanwhile, the store that took my payment remains disengaged. Requesting a significant amount of money for services and guarantees that the business is unwilling to stand behind is both misleading and concerning. It creates the impression that once payment is made, the customer is simply left to fend for themselves. This has been, without exaggeration, the worst customer service experience I have ever had. I am sharing this to warn others: do not rely on the guarantees sold at this location. If something goes wrong, you should not expect support, ownership, or accountability. Completely unacceptable.
• DB

  david bernal

  Dec 19, 2025
  5.0
  Quick helpful service everytime
• ES

  Elana Solomon

  Dec 15, 2025
  5.0
  Literally the nicest UPS team we have ever dealt with. Royanne, Robert, and the whole team went out of their way to help us and had the best energy too! We will always use this location moving forward!

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