The UPS Store

3.1
130 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3487 in Las Vegas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Trails Village Center At Summerlin Pkwy & Town Ctr Next To Vons.

Details

  • DeliveryNot available

Location

The UPS Store
1930 Village Center Cir, Las Vegas, NV
89134, United States

Hours

Reviews

3.1
130 reviews
5 stars
67
4 stars
0
3 stars
2
2 stars
6
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Staff Competence

Several reviews highlight issues with staff training and efficiency, leading to poor service experiences and lost packages.

Store Environment

The store's atmosphere is noted as inconsistent, with some customers appreciating the cleanliness and organization, while others describe a chaotic and unwelcoming environment.

Management Issues

There are complaints about management's lack of responsiveness to customer concerns and the overall negative impact on staff morale.

Operational Hours

Customers express frustration over inconsistent closing times and early closures, which disrupt their ability to use services.
  • DB
    david bernal
    Dec 19, 2025
    5.0
    Quick helpful service everytime
  • ES
    Elana Solomon
    Dec 15, 2025
    5.0
    Literally the nicest UPS team we have ever dealt with. Royanne, Robert, and the whole team went out of their way to help us and had the best energy too! We will always use this location moving forward!
  • DS
    David Szu
    Oct 2, 2025
    5.0
    I showed up at 6pm when they just shut the gate and Brenda saw me and ran out to let me know I can drop off my packages! Best Customer Service and Experience Ive Had At UPS in awhile! Thank You Brenda and Her Associate ⭐️⭐️⭐️⭐️⭐️
  • OL
    Omid Larijani
    Aug 14, 2025
    5.0
    Even though I saw some negative reviews, I decided to give this UPS Store a chance — and I’m glad I did! They are efficient, professional, and always courteous. I’ve been to other UPS locations where I’ve had mail lost, packages stolen, and dealt with rude service. Here, I feel completely safe and confident that my mail and packages are handled with care. I’ll be keeping my mailbox with them for a very long time! Highly recommend!
  • JP
    Jan Percy
    Aug 10, 2025
    3.0
    I wanted to wait to write this review, So I did not say the wrong thing. I came in on Thursday morning around 10:30. There was two females and one male. The male was talking to his employees like they were trash. You could clearly see how angry this man was. Slamming things on the counter. Enraged or not you do not treat your co-workers like this. The young woman did an amazing job at my drop offs, I asked her if she was okay. She said she was fine, but I could tell she was not. She was very anxious and I don't blame her. I should not have to feel like I did something wrong, walking into a store to do a simple drop off. You need to get rid of this guy if this is how he is going to behave towards his employees and in front of customers. Your going to loose business. And I certainly will not be coming back to this location after seeing the way this man talked/handled his own employees. It was scary, and people do not know what type of environment they are walking in too. on that note I hope that the two females that were working are/will be safe from this crazy man. Cause they were just sitting there taking it. they didn't even know how to respond to him. the one that was helping me I just wanted to take her home with me she was so sweet. NOBODY deserves this just for a pay check. DO BETTER!!!! and I most likely try to get in contact with who ever is the owner of this store, because that was non sense. If I felt disrespected, think about how those two females must feel. I mean she was so nervous she apologized for his behavior and begged me not to write a bad review due to this mans behavior. But I could not let this one go. So I waited to calm down to write this. How is this store not shut down?

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3487 offer in Las Vegas?

The UPS Store #3487 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.