The UPS Store

Reviews

• DS

  David Szu

  Oct 2, 2025
  5.0
  I showed up at 6pm when they just shut the gate and Brenda saw me and ran out to let me know I can drop off my packages! Best Customer Service and Experience Ive Had At UPS in awhile! Thank You Brenda and Her Associate ⭐️⭐️⭐️⭐️⭐️
• OL

  Omid Larijani

  Aug 14, 2025
  5.0
  Even though I saw some negative reviews, I decided to give this UPS Store a chance — and I’m glad I did! They are efficient, professional, and always courteous. I’ve been to other UPS locations where I’ve had mail lost, packages stolen, and dealt with rude service. Here, I feel completely safe and confident that my mail and packages are handled with care. I’ll be keeping my mailbox with them for a very long time! Highly recommend!
• JP

  Jan Percy

  Aug 10, 2025
  3.0
  I wanted to wait to write this review, So I did not say the wrong thing. I came in on Thursday morning around 10:30. There was two females and one male. The male was talking to his employees like they were trash. You could clearly see how angry this man was. Slamming things on the counter. Enraged or not you do not treat your co-workers like this. The young woman did an amazing job at my drop offs, I asked her if she was okay. She said she was fine, but I could tell she was not. She was very anxious and I don't blame her. I should not have to feel like I did something wrong, walking into a store to do a simple drop off. You need to get rid of this guy if this is how he is going to behave towards his employees and in front of customers. Your going to loose business. And I certainly will not be coming back to this location after seeing the way this man talked/handled his own employees. It was scary, and people do not know what type of environment they are walking in too. on that note I hope that the two females that were working are/will be safe from this crazy man. Cause they were just sitting there taking it. they didn't even know how to respond to him. the one that was helping me I just wanted to take her home with me she was so sweet. NOBODY deserves this just for a pay check. DO BETTER!!!! and I most likely try to get in contact with who ever is the owner of this store, because that was non sense. If I felt disrespected, think about how those two females must feel. I mean she was so nervous she apologized for his behavior and begged me not to write a bad review due to this mans behavior. But I could not let this one go. So I waited to calm down to write this. How is this store not shut down?
• SV

  Sally Vision

  Aug 4, 2025
  5.0
  I came in earlier today, around noon. I was greeted when I came in the door. It was quite busy and a lot of things in the store was not working. But that did not stop this young worker, I think she said her name was Kylie or Kaylee. She made sure that she had all my information correct, she apologized for the wait and got straight to work. This is the customer service I want to see every time, I come in. even though I could tell she was overwhelmed she was so nice to me, and it was honestly the best interactions I've had in a long time in customer service. She really knows how to connect with her customers. My question for the owner is though. Why aren't the rest of your employees like this? they seem very stuck up and stand offish. Are you finally fixing the customer service in here? It would be nice if everyone acted like this young woman, carries herself nice. when I have came in previously, I never got service like this.
• PP

  Public Profile

  Jul 28, 2025
  1.0
  This could be the most unprofessional UPS I've been to. Went in and there were four employees behind the counter - all bantering with one another, and one was with a customer. I started a line. The three bantering employees not helping customers never acknowledged me, so I stood there. Once they finished their bantering, one asked to 'help the next in line', never apologizing for the unnecessary wait. Thinking one bad experience does not define an establishment, I went back the next week. This time, there were three employees behind the counter and no customers. Someone called me to the counter and when someone walked in the front door, this employee began to shout across the store to chat with that customer. Meanwhile, I'm right in front of her, meaning she's shouting in my face. Another person came into the store and got in line. The third employee asked to 'help the next in line'. What is wrong with these people? The only worse that bad service, is indifferent service. Don't know who owns this UPS, but their employees' lack of training, lack of customer awareness and lack of oversight has cost them as least one customer - me. Too many UPS stores not owned by this same owner to settle for such unprofessionalism. TO THE UPS PERSON REPLYING TO THESE REVIEWS: Stop apologizing and do something about the poor customer service that is repeated over and over in these reviews for a long time. Sorry isn't enough. Fix it! REPLY TO OWNER: First visit: 21 July 2025 before 10:00 Second visit: 28 Jul 2025 approx 09:35 (receipt is stamped 09:47) - I was in for a notary service; the notary is the one speaking very loudly to another customer - seemingly shouting in my face for her voice to be heard across the store up to the customer reaching the counter to drop off many packages. That's all I have for you. Your internal surveillance cameras should fill in any blanks.

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