The UPS Store

4.2
163 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1104 in Las Vegas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cvs Shopping Center, Ne Corner Of Sahara And Fort Apache.

Details

  • DeliveryNot available

Location

The UPS Store
9030 W Sahara Ave, Las Vegas, NV
89117, United States

Hours

Reviews

4.2
163 reviews
5 stars
123
4 stars
6
3 stars
3
2 stars
4
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude or unhelpful service from staff, with several specific complaints about individual employees.

Pricing Issues

Many customers expressed dissatisfaction with pricing, feeling they were overcharged for services and materials, leading to a perception of being 'nickeled and dimed'.

Mixed Experiences

While some customers praised the helpfulness and friendliness of certain staff members, others reported consistently negative experiences, suggesting inconsistency in service quality.

Claims Handling

Customers reported frustration with the handling of claims for damaged packages, citing poor communication and denial of claims despite insurance.

Location Preference

Several reviews mentioned that customers prefer other nearby locations due to better service and pricing, indicating a competitive disadvantage.
  • HB
    Hugo Boss
    2 days ago
    1.0
    Sent something for a pick up at the store… Charles who was the person at the counter is probably the worst person to ever work at ups. Had the package on the counter the whole time and refused to give it to the person I sent it to for 45 min. I called 8 times no answer. Do your self a favor avoid this place like the plague especially if Charles is working he will refuse to look for you stuff or answer the phone when your trying to resolve the issue at hand. If I was in charge here he would have been fired a long time ago because this is not the first time this has happened.
  • IN
    Ichabod Nagamatomo
    Oct 28, 2025
    1.0
    AVOID THIS LOCATION IF YOU CAN!!! There are several nearby locations that will treat you a lot better. It'll be worth it, trust me. The lady working gave off a very cold and kind of rude vibe. Not friendly at all. They will nickle and dime you for every little thing. I just needed ONE label printed and was charged for - "Computer use" - Paper - Ink - Tape This is the first time I've ever been charged these fees at ANY location (besides the paper/printing fee). Like I mentioned, just head to another nearby location and they will take care of you. I normally pay less than half at other locations. I will not be going back.
  • LS
    Lorine Shannon
    Apr 11, 2025
    5.0
    Maybe I have found all of the UPS drivers to be extra nice and professional here in Florida.
  • CR
    Carlos Rios
    Oct 27, 2020
    5.0
    Roxy was friendly and helpful. Highly recommend this store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store at 9030 W Sahara Ave in Las Vegas?

The UPS Store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturdays from 9:00 AM to 4:00 PM, and Sundays from 10:00 AM to 3:00 PM.