The UPS Store

4.1
164 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1104 in Las Vegas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cvs Shopping Center, Ne Corner Of Sahara And Fort Apache.

Details

  • DeliveryNot available

Location

The UPS Store
9030 W Sahara Ave, Las Vegas, NV
89117, United States

Hours

Reviews

4.1
164 reviews
5 stars
122
4 stars
6
3 stars
3
2 stars
4
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Pricing Issues

Several reviews mentioned unexpected charges for services and materials, leading to dissatisfaction.

Mixed Experiences

While some customers praised the helpfulness and efficiency of certain employees, others had consistently poor experiences.

Management Concerns

There were complaints about lack of management oversight and inadequate training for staff, contributing to poor service.
  • MS
    Mo Sahihi
    Dec 20, 2025
    1.0
    This store is close to my house. I have been there to return Amazon purchases. The woman there, I’m sure she is the owner, is always so rude. She acts like she doesn’t want customers in the store. Just a horrible and tense feeling to go in there. . There is a UPS store on Charleston, just a block away, who are welcoming and happy to help customers. Do not support this store. There are so many other UPS stores to code from.
  • PB
    Peter Brascia
    Dec 5, 2025
    1.0
    Worst experience I have had dealing with shipping a package, lack of care in packing, breaking, and still waiting over 4 months, to be told the same thing from the start and how this particular store can’t help me directly. Also with the insurance I paid for on the package. DO NOT RELY ON THIS STORE. They even accept TIPs but could care less about you afterwards. I don’t write reviews often but this was needed.
  • HB
    Hugo Boss
    Nov 22, 2025
    1.0
    Sent something for a pick up at the store… Charles who was the person at the counter is probably the worst person to ever work at ups. Had the package on the counter the whole time and refused to give it to the person I sent it to for 45 min. I called 8 times no answer. Do your self a favor avoid this place like the plague especially if Charles is working he will refuse to look for you stuff or answer the phone when your trying to resolve the issue at hand. If I was in charge here he would have been fired a long time ago because this is not the first time this has happened.
  • IN
    Ichabod Nagamatomo
    Oct 28, 2025
    1.0
    AVOID THIS LOCATION IF YOU CAN!!! There are several nearby locations that will treat you a lot better. It'll be worth it, trust me. The lady working gave off a very cold and kind of rude vibe. Not friendly at all. They will nickle and dime you for every little thing. I just needed ONE label printed and was charged for - "Computer use" - Paper - Ink - Tape This is the first time I've ever been charged these fees at ANY location (besides the paper/printing fee). Like I mentioned, just head to another nearby location and they will take care of you. I normally pay less than half at other locations. I will not be going back.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store at 9030 W Sahara Ave in Las Vegas?

The UPS Store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturdays from 9:00 AM to 4:00 PM, and Sundays from 10:00 AM to 3:00 PM.