The UPS Store

Reviews

• LJ

  Lucinda Jean-Baptiste

  2 days ago
  5.0
  I don’t understand why I am writing so much to this. I had a great experience.
• PE

  Pam Ellis

  Feb 21, 2026
  5.0
  Excellent Customer Service with a smile.
• JR

  J Rob

  Jan 30, 2026
  5.0
  This is the only one out if 5 UPS Stores that is close to me that I will definitely always go out of my way to go to. Fast. Friendly. Clean. Good products. Always greeted excellently. Have been a customer here over 5 yrs here because of all of the above.
• CC

  CJ

  Jan 23, 2026
  1.0
  I had a disappointing experience at this UPS Store due to the customer service provided by an employee named Sharol. Before I was helped, I observed Sharol interacting unprofessionally with multiple customers. There was no greeting when customers entered, and her demeanor suggested frustration or displeasure with being at work, which created an unwelcoming atmosphere. When it was my turn, the attitude continued. I was attempting to conduct business and was also interested in signing up for a PO Box. Unfortunately, the tone and level of service I received were dismissive and discouraging. The interaction gave me serious concerns about the type of customer support I would receive on an ongoing basis. Customer service is essential, especially for a business that depends on repeat customers. Unfortunately, this experience fell well below expectations and has impacted my decision to continue doing business at this location.
• BL

  Bruce Laird

  Jan 8, 2026
  1.0
  I was at this location on Tuesday January 6 at 3 PM to ship a letter to Waco, TX. Overnight would cost more than $100. (I could buy a plane ticket to Waco for that much.) Sammie offered 2-day Priority Mail as the next least expensive option at $30, so IU use that option. Estimated delivery was to be Thursday January 8. The tracking at USPS proves otherwise. My package wasn’t scanned into USPS facility until 8 PM THE NEXT DAY, WEDNESDAY JANUARY 7 over 24 hours after leaving it with the UPS STORE. That suggests the package didn’t even leave UPS the day I dropped it off. Had I known that, I would have driven to a Post Office myself. NOW USPS says it won’t be delivered until Monday January 12. Sure some of that is due to the weekend getting in the way, but shame on the U{PS Store employee for not suggesting delivery directly to USPS MYSELF as the next best option. BOTTOMLINE: if UPS suggests use of a USPS service, go to the PO yourself, don’t trust UPS. As for management apologies, save it. Spend your time improving your service. Clearly I am not the only reviewer who is displeased.

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