The UPS Store

Reviews

• MM

  Melinda Miley

  Jan 4, 2026
  5.0
  Located in the Plaza casino, south tower 3rd floor. Super convenient.
• SM

  Steven Mackenzie

  Jan 4, 2026
  1.0
  DO NOT GO HERE TO RETURN AMAZON PACKAGES! THEY DO NOT ACCEPT QR CODES ANY LONGER. YOU'LL BE CHARGED FOR PRINTING THE RETURN SHIPPING LABEL + THE BOX + THE PACKAGING AND SERVICE FEES. OTHERWISE THE STAFF IS REALLY GREAT, BUT WE'RE NOT GOING THERE FOR THAT. **Update: Amazon shows this location as one that WILL ACCEPT QR CODES, with no box or label. So when customers go there, park in the garage, go upstairs, they end up being charged for printing labels, boxes, and packaging. I will encourage you to offer a refund of my recent charges I incurred due to this store's new policy of not accepting Amazon QR codes...
• AF

  Andy Fresh

  Dec 30, 2025
  3.0
  They are very helpful and took the extra mile while the print response wasn't running correctly. Then they stopped taking Amazon packages 📦. But the front desk service was helpful and got my prints the same day .I received a email 📧 the next day said my prints were ready .
• BT

  Barren Thuna

  Dec 16, 2025
  1.0
  All bad why so late.
• LG

  Logan Gibbs

  Dec 6, 2025
  1.0
  UPDATE: UPS CORPORATE CONFIRMED THIS LOCATION IS NOT ALLOWED TO CHARGE FOR UPS ACCESS POINT PICKUPS. Either the employees or the store itself is scamming customers. I will update once I have a refund or a resolution. This place scammed me. I had a Macy's order shipped here as a UPS access point package. All of the shipping was paid for. When I arrived to pick up my package they charged me an additional $10 just to pick it up. Everything that I've seen online says that UPS access point packages do not require payment to pick up. I'm pretty sure the employee just pocketed the $10 fee or this store is violating UPS company policy. I will be reporting this to UPS corporate as well. Avoid getting scammed by this place and have your packages shipped elsewhere.

Frequently Asked Questions About The UPS Store