The UPS Store

Reviews

• CS

  Colleen Sanchez

  2 days ago
  5.0
  Aether gave great customer service and was very helpful
• GR

  Gilles Reichert

  6 days ago
  1.0
  WARNING, Be very careful walking into this place. That supposedly Christine, manager of that UPS is the worst business woman and the most rude person that I ever encountered. She refused to give my husband package when we did show our tracking number. Because I'm a disabled person walking with a cane I couldn't be there but I came an hour later anyway with my ID . She still refused to give me the package who was still in the store. She said she returned the package. This is not UPS policy and certainly not how to run business. It seems that she was discriminating us for no reason. Word of advice, I will get my business somewhere else.
• MB

  Michele B.

  Dec 20, 2025
  1.0
  Not even deserve a star. I would give zero star. Theft in that UPS store location on Farm Rd. NV. The store manager attempted to steal my package. UPS refused to give refund back on missed promise of next day air shipping first shift. It supposed to arrive next day at 8am, but didn’t arrive until 2 days later, after multiple calls complaining about theft. Package was dropped off at the store on Farm rd., but all other employees couldn’t find it. After multiple calls to their corporate office, the store manager took it and dropped it off at a near by UPS store (according to tracking). I NEVER trust shipping via UPS EVER again in my life.. and will pass it down in generations.
• BP

  Brandy Pattio

  Dec 13, 2025
  1.0
  The guy with the long hair is very rude to people of color. I will never come back to this location and probably never another UPS.
• HC

  Henry C

  Oct 7, 2025
  1.0
  I don’t usually leave reviews, but I felt I had to this time. I’ve been to this location before and felt like they were trying to overcharge me, but I gave them the benefit of the doubt, thinking the two young guys working there just didn’t know what they were doing. This time, I’m pretty sure it was the owner. I brought in an envelope to send certified mail—no return receipt, nothing overnight. He first quoted me over $100, then $80-something, and finally $30-something. I told him the same thing happened the last time I was here, and when I went to a different UPS store, it only cost me $10. As I started to walk out, he suddenly says, “You didn’t give me a chance to tell you—we can do it for $14.” I couldn’t help but think, why not just say that from the beginning? It really feels like they’re trying to hustle people at this location.

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