Customer Service
Many customers praised the helpfulness and professionalism of the staff, particularly mentioning specific agents like John, Vanessa, and Justin.
Service Efficiency
Several reviews highlighted the quick response times and efficient service provided by technicians, often resolving issues on the first visit.
Claims Process
While some customers had positive experiences with claims, others expressed frustration over denied claims and perceived nickel-and-diming practices.
Mixed Experiences
There is a significant divide in customer satisfaction, with some long-term users expressing loyalty and satisfaction, while others reported negative experiences and advised against using the service.