AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. In more than 150 worldwide locations across Asia, Europe, the Middle East and North America, AIT’s subject matter experts apply scalable, user-friendly technology to customize end-to-end deliveries via sea, air, road and rail—on time and on budget.
They live up to all there bad reviews. Wouldn’t use them if I didn’t have to.
MC
Mekwanya Clay
Jan 18, 2025
1.0
This company is unprofessional, inconsiderate, and shady. I purchased an elliptical from Dick's sporting goods a few days after a black friday. Dick's uses this company for delivery. My delivery was scheduled for December 10th between the hours of 11:00 a.m. and 2:00 p.m. when 1:45 came I reached out to the company to see what the status of my delivery was. The operator told me that my delivery had been rescheduled to between 3:00 to 6:00. When 5:30 arrived my delivery had still not been completed. When I picked up my phone to call the company again a text message came through stating that they could not make my delivery today. They claimed that they were on the way but they got stuck in traffic. I reach out to Dick's to cancel the delivery. Dicks confirmed that the company never even picked up my elliptical from the store. I wasted a whole day waiting for them to arrive. Every since the day I canceled my order this company has been emailing and texting me. I have blocked several numbers that have texted me on behalf of this company. Today is January 18th and they are still texting and emailing me. Today they even sent me an email stating that my order had been delivered. This company has terrible business practices.
They wanted me to leave a review so here's the review. I would leave zero Stars if possible.
NB
Nycole Brower
Jan 31, 2023
1.0
This is one of the WORST companies to deal with! It's impossible to get someone on the phone. I ordered through sam's club and this is the company they use to deliver.
I ordered Nov 25 and was promised a delivery in December. A person called and scheduled a delivery and I had to take work off to be home. They never called, showed or emailed to say delivery wasn't happening. When I contacted them they said the couch didn't make it on the truck.
Same thing happened the next week, they scheduled a delivery and never showed up. So now I'm out two days of work and no couch. When it didn't show up the second time, I tried contacting them for days, they finally told me they couldn't locate it in the warehouse and they would be in touch. I never heard from them again. There is no consideration on their part for their customers time.
After months, I got an email saying my shipment was delivered. I contacted AIT and they said, no your shipment was actually lost, contact whoever you bought it from it isn't our problem.
Terrible communication and customer service! I would NEVER recommend this company.
MW
Michael Walker
Jan 7, 2022
1.0
I have never had a worse experience getting a package picked up / delivered. The local office's dispatch phone line has been out for over two WEEKS. The corporate office is clueless. Crazy that they are still in business. Was promised a callback from a supervisor/manager over a week ago, but never received. Zero stars.
Frequently Asked Questions About AIT Worldwide Logistics
Do you have any other locations in North America?
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Do you offer international shipping?
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Are you a certified freight forwarder?
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification, and many more.
Can you ship my specific item (i.e., what cargo types does AIT NOT accept)?
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Can I drop off an item for return at your facility?
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
Where is AIT Worldwide Logistics' Las Vegas location?
AIT Worldwide Logistics is located at 6260 McLeod Dr., Unit 140, Las Vegas, NV 89120, USA.
What are the operating hours of AIT Worldwide Logistics in Las Vegas?
The Las Vegas office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends and major holidays.
Does AIT Worldwide Logistics in Las Vegas offer international shipping services?
Yes, they are a global freight forwarding company experienced with handling shipments worldwide, including customs clearance support.
What types of freight can AIT Worldwide Logistics ship?
They can ship all types of cargo, including temperature-controlled items, oversized freight, hazardous materials, and more. Contact the office for any restrictions.
Can customers drop off return items at the Las Vegas facility?
No, AIT facilities are not consumer parcel drop-off locations. Customers should coordinate returns with their seller or shipper.
What services does AIT Worldwide Logistics provide at the Las Vegas location?
They offer freight forwarding, air and sea freight, ground distribution, import/export, customs clearance, warehousing, and intermodal services.
Is the AIT Worldwide Logistics facility in Las Vegas wheelchair accessible?
Yes, the facility has wheelchair accessible entrances and parking available.
What nearby places can I visit around AIT Worldwide Logistics in Las Vegas?
Nearby places include several bakeries like Ocakesions Las Vegas, Sin City Sweets and Treats, and Ubelicious, as well as restaurants such as Shrimply Ono and Taste de Tropics.
How can nearby businesses like Ocakesions Las Vegas or Shrimply Ono complement my visit to AIT Worldwide Logistics?
You can enjoy baked goods or a meal at these nearby bakeries and restaurants before or after conducting your freight and logistics business.
Are there any nearby services related to real estate or insurance close to AIT Worldwide Logistics?
Yes, nearby you can find Transpo Insurance and several real estate agents like Steve Doss | Doss Realty Group and Angela Tortora - Realtor/Property Manager.