The UPS Store

Reviews

• PR

  Pamela Ruby

  2 days ago
  5.0
  This store has been completely renovated and renewed. They’ve opened 20 min parking only in front of their store to allow easy access to customers in a very popular location. And twice I’ve been in for Amazon returns and the owner has been more than accommodating and helpful to me. Wonderful customer service.
• DS

  Davin Sundvick

  Apr 23, 2026
  2.0
  Really sad to give this review as I’m typically generous with 4 and 5 star reviews to most places I go. After calling to inquire about the process of returning a package that was delivered to me instead of someone else I was met with rude and snarky responses. Eventually I was invited to the store to correct the issue. The conversation ended in an argument, at the store, on whether or not their store is in contact with UPS corporate. I’m not inclined to trust a location who claims they have no communication with and operate completely independently of the corporate office. I’ve shipped hundreds of dollars worth of packages over the last few months through this store. If asking for assistance to correct someone else’s mistake for delivering the wrong package to my address is too much ask, another store will gladly take my business. I’m leaving 2 stars because I always like to see how a store will respond to feedback before giving a one star. If their reply is consistent with their other replies that avoids accountability, I’ll edit to a one star review.
• PH

  Pam HIlton

  Apr 14, 2026
  1.0
  Absolutely do not take your packages there to drop off. They are the Worst they do not care. I dropped off a package last week to be sent out USPS. I put it in the box like they requested a week later. It’s just now being sent out of their office that is so incredibly unacceptable. One other time I dropped off a return to Amazon it never reached Amazon. It never was even shipped out from this horrible store. Do not even go there.
• NN

  NEWNEW

  Apr 2, 2026
  5.0
  SHOUT OUT 2 STEPHANIE! She has awesome customer service and went above & beyond to help us with important paperwork. Thank U and many Blessings always ☺️♥️🌿
• CG

  Christina Grace

  Mar 30, 2026
  1.0
  Worst customer service I’ve experienced at this location. On March 30, 2026, Laila was immediately dismissive and visibly annoyed—eye-rolling and acting impatient over basic questions. I remained calm and even offered to go to another employee. Instead of handling it professionally, she snapped and tried to blame me. Thankfully, Stephanie stepped in and handled the situation the way it should have been from the start. This was unprofessional and unacceptable. I’ve never had an issue here before, but this needs to be addressed.

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