United States Postal Service

2.4
286 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 404 S Boulder Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
404 S Boulder Hwy, Henderson, NV
89015, United States

Hours

Reviews

2.4
286 reviews
5 stars
71
4 stars
24
3 stars
9
2 stars
13
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and long wait times, with some expressing frustration over unhelpful interactions.

Delivery Issues

Numerous complaints about packages being delivered to the wrong address or going missing, with customers feeling that their concerns were not taken seriously.

Operational Efficiency

Customers noted long lines and insufficient staffing, leading to delays and frustration, particularly during peak times.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment was negative regarding the efficiency and reliability of the service.
  • SB
    Steve Brandonisio
    Jan 2, 2026
    1.0
    Not receiving mail. And nothing can be done be to fix this problem. Everyone should cancel their mail. No more mail. Go all digital.
  • DH
    Don Hunter
    Dec 29, 2025
    2.0
    The mail carrier is having trouble finding my house…. In the Pearl Creek community. He delivered to the wrong address two times in a row this week! I have to call in and wait for a live person to!
  • NG
    Niko Golagat
    Dec 25, 2025
    1.0
    I was dropping off multiple parcels. Sadly one of them was for FedEx. Sad to say, it was never delivered even though we asked and was guaranteed that it was going to be forwarded to FedEx. This incident occurred a month ago and no update we ever provided. Beware of what you're dropping off in this facility.
  • DB
    Dan Brown
    Dec 11, 2025
    1.0
    Answr your phone!
  • SL
    Stanley Lieng
    Nov 15, 2025
    1.0
    Never been more frustrated with a post office. With nobody answering phones, I have to get a service request case number just to get in contact with them. My package is marked delivered, and im next to the delivery guy. He ignores me when i ask about my package and he speeds off. I get a call after i submit a ticket, and they say hes coming back. Im waiting 3 hours until i submit another ticket, just be told he delivered it. Nothings here and ive been standing on my porch waiting. And then they tell me they will figure it out monday? 48 hours to “figure it out” is crazy, especially since theres still 4 hours left before they close. Not even an attempt at customer recovery.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.