Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0320 in Henderson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cross St Palo Verde & Greenway, Next To Smith's.
Multiple reviews highlighted issues with rude and unprofessional behavior from staff, leading to negative customer experiences.
Customer Service
While some customers praised individual employees for their helpfulness, many expressed frustration with overall service quality and responsiveness.
Store Hours
Customers frequently reported inconsistencies with store hours, including early closures and staff not being present during posted hours.
Shipping Issues
Several reviews mentioned problems with package handling, including misdeliveries and delays, leading to dissatisfaction with shipping services.
Management Response
There were mixed reviews regarding management's responsiveness to complaints, with some customers noting improvements after ownership changes.
LF
Leyf Forbes
Jan 27, 2026
1.0
This place has the worst employees you can ever meet..
I guess the guy there think is good to yell at ladies literally for no reason…
I will call him out if yall don’t take care of this situation…
Anyways UPS sucks!!!
AA
Alicia
Jan 23, 2026
1.0
This store frickin sucks bc everytime I try to go to it, it's always closed. Online said open until 630 on Friday night, I arrived at 6pm to them locking up and wouldn't acknowledge me at the door.
WF
W F
Jan 19, 2026
5.0
0800 In & Out... and I don't mean the burger joint 🤣🤙🏾
JR
Joy Ruby
Jan 9, 2026
5.0
This is a wonderful store. If I need help, they are always there for me!!!!
AM
Angie Mahay
Dec 20, 2025
1.0
I would give this location zero star if I didn’t have to pick one, so our packages get mis delivered there at all times, Amazon sent me a picture that they delivered to the front desk of the ups store, so go o er there to inquire , the lady there was the rudest person I have ever met, she didn’t even check & said we don’t have it. So two days later I go there again & this time the guy there said oh I have it but won’t give it to me without checking my id, I am showing him the Amazon communication. He finally gave it to me after arguing. I was going to call the police. This is what I don’t understand why don’t they refuse packages that don’t have their address on it.
The employees there are extremely rude… & unprofessional. They get zero star from me.