The UPS Store

4.2
143 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3626 in Henderson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Smith's Market At Horizon Ridge Pkwy.

Details

  • DeliveryNot available

Location

The UPS Store
10624 S Eastern Ave, Henderson, NV
89052, United States

Hours

Reviews

4.2
143 reviews
5 stars
109
4 stars
3
3 stars
1
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were several reports of rude behavior from specific employees, leading to mixed experiences.

Efficiency

Customers appreciated the quick service and efficiency in handling packages, although some reported long wait times and issues with service during busy periods.

Management

Positive feedback highlighted the effective management and training of staff, particularly mentioning the store manager, Pamela, for her exceptional service.

Pricing Issues

Several reviews noted dissatisfaction with pricing, including charges for services that are typically free at other locations, leading to complaints about perceived overcharging.

Mixed Experiences

Overall, while many customers had positive experiences, there were notable instances of poor service that affected customer satisfaction.
  • TR
    Tony Rivera
    Dec 11, 2025
    1.0
    The young men are helpful and /polite/pleasant, but I was asked me when I walked it that’s it’s be 15 minutes, because the person”Pamela, was working on something. After watching people just come in a go and even vacant at times I waited for just under half an hour to get a simple notary.
  • LP
    Lauren Prather
    Nov 18, 2025
    5.0
    The store manager, Pamela, exemplifies what customer service should be. I was looking for label printing service, using yelp for the first time. She responded quickly, and was nice, professional, and efficient. Because of her, I’ve already placed another with her store. High five UPS. High five Pamela.
  • LT
    Lynn Tamar
    Oct 24, 2025
    5.0
    I came in Oct 23 in mid-morning to mail a box unsealed as was going to have one of the staff to do that for me. He saw me as second person coming but while helping him and getting people serviced right off, he took the box and said he'll seal for me having the label return inside and gave me the receipt. Now that's a great service I ever received.
  • JB
    Julio Cesar Vazquez Brito
    Sep 29, 2025
    5.0
    Very good people
  • KE
    Khandan Rezvannejad [Smith, Hal ES]
    Sep 7, 2025
    5.0
    The staff at this UPS location (store 3626) on Eastern Ave have always demonstrated the highest possible level of customer care. Tyler and Jayden were the two young men on September 7, 2025 who helped me and my brother with a couple of passport pictures. They were courteous, informed and very polite. This is a wonderful place get your photo passport done.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3626 in Henderson offer?

The UPS Store #3626 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.