The UPS Store

Reviews

• DZ

  David Zvolsky

  Aug 25, 2025
  1.0
  It's referred to as the Green Valley Ranch business center. It is inside the casino near the lobby/registration, which is located at Serene and Carnegie. The lower level registration entrance near the pool. It has no parking and a small valet. Best bet is to go to a real UPS store.
• LE

  Lucy Earley

  Aug 11, 2025
  1.0
  Does not operate as a traditional UPS store, incredibly difficult to find, they don’t have the ability to scan any bar code UPS sends you and then they want to charge you to print any label that has been sent. Unhelpful and unwilling to serve customers. Highly recommend taking business elsewhere.
• SN

  Steven Ng

  Apr 1, 2024
  1.0
  Horrible lazy staff
• NH

  N Himera

  Aug 30, 2023
  1.0
  I am so sad I have to write this review, but I don't want other people to feel the same way. I needed to make an Amazon return which should be free through UPS Store. This UPS Store located inside of Green Valley Ranch. I had to walk 40 min inside of the casino to find the department with my mom holding a heavy box! Not all hotel employees knew about this department when i was trying to ask where to go. Also there was no directions in halls. When I finally found them, they said for Amazon returns they charge additional fee cause it is not traditional department of UPS Store! Have you ever heard that UPS has traditional and not traditional store? When I was trying to find out why there is no directions to find them and also why on their site there is no information about not traditional Stores who charge additional fee for amazon returns, I didn't get any answer. If even it is so, customer have to see this information on the site. The guy who was working in this UPS Store simply called a security on me. Can you imagine? I am a tiny woman who simply wanted to make a return and was trying to find out all the information. So then 2 huge men came. Before these men came the UPS worker said "Oh, now they will make you leave the place". I was shocked. When security came they did nothing of course, they saw I am trying to figure out what is going on. I don't reccomend this department to anybody!
• KD

  Karen D

  Jun 28, 2019
  1.0
  Just FYI, this is not a full service UPS Store. This is a smaller, limited service desk inside the lobby of the hotel/casino. And, they do not accept Amazon returns. Do not waste your time trekking through the parking lot, casino to find this place. This place should not be listed or advertised as a UPS Store.

Frequently Asked Questions About The UPS Store