United States Postal Service

2.6
125 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1111 S Roop St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1111 S Roop St, Carson City, NV
89701, United States

Hours

Reviews

2.6
125 reviews
5 stars
41
4 stars
9
3 stars
3
2 stars
5
1 star
67

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported lost packages, misdelivered mail, and significant delays in delivery.

Customer Service

While some reviews praised friendly and helpful staff, many others highlighted rude service and poor responsiveness.

Staffing Problems

Frequent mentions of being short-staffed leading to long wait times and inadequate service.

Mail Handling

Complaints about mail being delivered to the wrong addresses and issues with mail forwarding.
  • JW
    Judy Welch
    Dec 29, 2025
    4.0
    Always polite and helpful.
  • NC
    Nancy Caddigan
    Dec 25, 2025
    5.0
    Love my Post Office
  • MS
    Matt Shock
    Dec 6, 2025
    1.0
    They lost our package. They put it in the wrong mailbox. I filed a report with them over a month ago. No response at all. We went in, and they said they wouldn't do anything about it. Then they had the gumption to tell us they would charge us 45 dollars for a new mail key, despite the fact that they lost our package. Post offices like this are why the post office should be shut down. Update: They lost another package. Similar issue, but this time they didn't even give us the key. The person delivering to my neighborhood needs to be fired. This is absolutely inexcusable. I feel like I can't purchase from anyone who ships USPS anymore. Another update: They've lost at least 5 packages in the last two months. I've lived in 6 states and this is the first time I've ever had a problem. When we talk to the people at this location, they just shrug it off like it's no big deal. This is absolutely ridiculous.
  • CB
    CHRISTINE BARR
    Dec 6, 2025
    5.0
    They are always friendly. And helpful.
  • LF
    Lance Fredrickson
    Dec 2, 2025
    1.0
    This post office on roop street is lame they still haven't put my mail box in at my apartment it is going on two weeks now .I can't get anyone to answer the phone I have to go there to pick up my mail wants going one with these people!!! fire all of them I say, and if the post office is reading this can you put my mail box in at 701 w telegraph St Apt 15

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.