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United States Postal Service

2.6
(128 reviews)

Business Details

1111 S Roop St, Carson City, NV
89701, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1111 S Roop St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1111 S Roop St, Carson City, NV
89701, United States

Hours

Reviews

2.6
128 reviews
5 stars
42
4 stars
9
3 stars
3
2 stars
6
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the staff for being friendly and helpful, many others reported rude service and a lack of accountability.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and delays in mail delivery were noted, leading to significant customer frustration.

Long Wait Times

Customers frequently mentioned long lines and slow service, often exacerbated by short staffing.

Communication Problems

Many reviews highlighted difficulties in reaching customer service by phone, with reports of calls going unanswered or being met with rudeness.
  • AT
    A closer walk with thee
    1 day ago
    5.0
    Very nice people. Took a few weeks for mailbox key to be made. Otherwise, super fast and friendly
  • AA
    amor
    Feb 19, 2026
    1.0
    From the prevaricating supervisors and managers to front desk clerks, haughtiness prevails. They had their wires crossed and did not deliver mail to 2 households for 2 months but did not feel responsible for their ineptitude.
  • CG
    Cully Girl
    Feb 10, 2026
    2.0
    When you come be prepared to wait 45000000 hours, that’s how slow they are. There is hardly ever more than one person able to help the line of 500000 people waiting, ridiculous 😩😩😩😩
  • JW
    Judy Welch
    Dec 29, 2025
    4.0
    Always polite and helpful.
  • NC
    Nancy Caddigan
    Dec 25, 2025
    5.0
    Love my Post Office

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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