The UPS Store

Reviews

• BJ

  billy jean

  Jan 17, 2026
  5.0
  Great customer service. Amazon made me send me my return in 2 different packages and they sent them in one anyways, the customer service rep help d me out and took the one package. Great customer service thank you for the great work u do.
• AA

  Alexandra

  Jan 15, 2026
  5.0
  My mom and I came in with like 10 things to return to Amazon. We expected for it to be difficult and we'd probably cause a scene. That's not unusual for us....But, Juan was FANTASTIC. He got us organized and made the entire process so easy. We planned on getting margaritas afterwards to console our frustrations but ended up having margaritas in celebration instead. Thank you Juan!
• MS

  Ms. Smith

  Jan 15, 2026
  5.0
  Jerome makes sure customers are taking care of. He's great and is really on top of things.. The team there are all really nice.
• RL

  Roque Layson

  Jan 2, 2026
  1.0
  Sent out a package on December 20th to return a phone to Verizon. The package never made it. Tracking number and a call to the shipping hub in Minden confirmed that it was never picked up from the location. Called the store to check if the package was still there and the person happens to mention that phones haven't been making it out of the store. Pretty suspicious considering I hadn't even told them what the package was yet.
• MW

  M&B Whittaker

  Dec 27, 2025
  5.0
  I frequent UPS stores all over the area, Wedge Parkway, Keystone, Damonte Ranch, S Mc Carran etc. but my UPS store of choice is this one, when it's practial I come to Carson City because THESE GUYS ARE THE BEST ! I have literally brought as many as 20 packages at a time and they are always so friendly & accomodating, sometimes the location is a bit less convenient for me than for some of the other locations but I always know they are going to be so helpful, the entire crew are really great people ! It's one of those small businesses you really want to get behind and support !