The UPS Store

Reviews

• PC

  Paul Chavez

  3 days ago
  1.0
  It's Appointment Only. Wth!. They did not advertise or announce it. Wasted time in my day.
• RL

  Ryan Litteral

  Nov 15, 2025
  1.0
  We’ve chosen this UPS Store for quite some time because it’s the closest location to Dayton, and we’ve always appreciated the helpful service from most of the staff. Unfortunately, our experiences with the manager, Jerome, have been consistently uncomfortable. On multiple visits, his comments and demeanor have given us the impression that our business—particularly Amazon returns—is unwelcome. Today was a good example: we came in with four pre-packaged boxes, one of which simply needed to be dropped off. As soon as we walked in, he looked at the boxes and remarked, “Those can’t all be returns.” My wife felt put on the spot and replied that they were, and his response was an audible sigh that made us both feel like an inconvenience. Other employees have mentioned that a large portion of the store’s daily traffic is Amazon returns, so the attitude is especially confusing. Customers shouldn’t feel guilty for using services that are core to the business. Because of these repeated experiences, we’ve decided it’s worth driving to the other Carson City location—despite the extra distance—to avoid feeling unwelcome. We value good service, and it’s disappointing to feel pushed away from the store we’ve supported for so long.
• GD

  Gabrielle Desormier

  Nov 3, 2025
  5.0
  This is the only UPS store I go to. Jerome always takes good care of me. He is friendly, professional, a hard worker, and always answers my questions and concerns. He goes above and beyond with customer service, and I appreciate him so much.
• CP

  Cindy Paiva

  Oct 7, 2025
  5.0
  These people are consistently friendly, helpful, quick and courteous. I’ve been in 3 times this week and the staff just does an awesome job!!
• DR

  Desiree Runyon

  Sep 29, 2025
  1.0
  The only negative to this store was the Hispanic bald guy that look older than the others is rude and not pleasant. I'm not sure if he is the manager, even in his co worker he is rude and being bossy around. One day I thought he was having a bad day but I confirmed that it was his attitude because he accommodated me 5 times and always rude. I miss the Hispanic young guy in glasses, I think it was Luis, he was very sweet.

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