NorthwesTel

Reviews

• EM

  Ethan Montague

  Apr 19, 2023
  2.0
  So, unlike what I have read, customer service has been mostly a positive experience for me; however, do NOT count on wifi being on for very long after they give you your bill. I had plans to pay on the phone after work today and that option was unavailable. So I decided to relax, play some games and just pay it tomorrow… all night I have been restarting my router to get internet back up and running… ALL night. However silly this sounds, some people depend on a relaxing night of video games and I was in the middle of a competitive match on a game I like. Winning the match, then wifi cuts out. Unfortunately on this game when you leave the match ends and counts for no one. So I left my team in the dust all because my wifi wont give me any service. At this point I’m afraid to play anymore because leaving matches can result in a ban. I’m sorry, but I was made aware of my bill this afternoon, can’t pay and now I’m out of luck for the night. Please fix these issues as you are the only real ISP in Yellowknife. People depend on you, and I wish your internet quality reflected your otherwise lovely customer service.
• DW

  Debi Whiteside

  Nov 18, 2022
  1.0
  I have recently moved to Yellowknife. I work from home. Three visits later, I finally am able to use my computer. I do not get paid for downtime. As of yesterday, I now have had no cable, Netflix, etc but my computer is working. Technician will come by this coming Monday to “explore” my issues for lack of cable/TV. In all my years of working (64 yrs young), I have never dealt with a company that treats their customers this way! As a customer, I & many others provide you with a paycheque! I expect service, as I provide our members. NOW.
• WW

  William

  Dec 2, 2020
  1.0
  Upgraded to unlimited yesterday morning and shortly after i got off the phone the internet went down and is still not back over a day later... other people in my area have internet still. Northwestel have a monopoly on isp and had to be forced by the govt to give unlimited as an option so they waited for the 12th month of 2020 and then fake service outages as an excuse 🙄
• RB

  Randy Butternubs

  May 24, 2019
  1.0
  Awful customer service. The employees know the company has a monopoly and they act like it. I was told a technician would be by my apartment between 2 and 4 pm, and it's 25 minutes past 4, and still no call. Calling the store goes right to voicemail, and is completely unhelpful.

Frequently Asked Questions About NorthwesTel